Epic Certified Research Analyst

At Divurgent, we employ real people on our Team, not just “resources.” We firmly believe our Team is the driving force behind our successes, and because of that, we are solidly focused on evaluation, maintaining, and improving upon the Divurgent culture by integrating our ELITE Values into everything we do. Culture is the SINGLE most important component we have. We want our employees, recruits, clients, prospects, and even our competitors to feel it and believe it! Appreciating and supporting our Team Members—the people behind our success—is at the core of Divurgent’s values, mission, and goals. In addition to our Financial, Health and Wellness, and Community and Culture benefits, we offer team coffee breaks and happy hours, a book club, a grill master competition, March Madness events, a Divurgent Pets group, and team engagement programs – true testaments to the value our Team holds for Divurgent. If you have a passion for healthcare and are excited about your career and joining a TEAM, Divurgent is the place for you. We are always looking for qualified, culture-friendly candidates to join our professional and somewhat quirky family.

100% Remote

3 month contract

Must be Epic Research Certified

No 3rd Parties/No C2C

We are seeking an experienced Epic Research Analyst to support a large integrated healthcare organization with the implementation, optimization, and ongoing support of the Epic Research application. This consultant will partner closely with stakeholders, operational leaders, and IT teams to enhance research workflows, resolve system issues, and drive successful adoption of Epic Research capabilities.

Key Responsibilities

• Lead the design, build, configuration, optimization, and support of the Epic Research application
• Collaborate with research stakeholders, clinical teams, and IT partners to ensure system functionality aligns with operational and research objectives
• Analyze business requirements and translate them into Epic system design and build solutions
• Manage and resolve incidents, enhancement requests, and optimization opportunities through ServiceNow and established support processes
• Perform system configuration changes, testing, validation, and deployment activities
• Create and maintain comprehensive build documentation, decision logs, workflow diagrams, and technical specifications
• Develop and execute unit, integration, and user acceptance testing (UAT) scripts
• Coordinate defect tracking, issue resolution, and change management activities to support timely delivery
• Create end-user documentation, tip sheets, and knowledge transfer materials
• Participate in cross-functional initiatives involving research, clinical, revenue cycle, and technical teams
• Provide ongoing production support and troubleshooting for Epic Research-related workflows and integrations

Required Qualifications

• Epic Research certification
• Minimum 4–5 years of hands-on experience as an Epic Analyst, Builder, Technical Specialist, or Consultant within a hospital, academic medical center, or integrated healthcare environment
• Demonstrated experience leading Epic Research design, build, implementation, and optimization efforts
• Strong understanding of Epic build methodologies, testing practices, and support processes
• Excellent analytical, organizational, and problem-solving skills
• Strong verbal and written communication skills with the ability to effectively engage both technical and non-technical stakeholders
• Experience managing incidents, enhancements, and production support activities
• Ability to work independently while collaborating effectively within cross-functional teams

Preferred Qualifications

Additional Epic certifications in:

• Epic Ambulatory
• Epic Beacon
• Epic Professional Billing
• Epic Hospital Billing
• Epic MyChart
• Experience with Epic reporting and analytics tools, including:
• Clarity
• Caboodle
• SlicerDicer
• Experience utilizing ServiceNow or similar ITSM/ticketing platforms
• Familiarity with clinical research workflows, research billing, protocol management, and operational processes within a healthcare research environment
• Experience supporting large-scale Epic implementations, upgrades, or optimization initiatives
• Our Team: Divurgent is a solutions provider focused on what matters most to our client partners. We disrupt the typical value equation by using data-infused, flexible, and scalable solutions that demonstrate and quantify value for our partners. We are committed to IT evolution, deploying tailored solutions that help our client partners achieve improved operational effectiveness, financial performance, and quality of customer experience. Our ELITE Values – Excellence, Learning, Innovation, Trust, Enthusiasm – drive us to be and do more to redefine healthcare consulting, transforming healthcare for our clients and the communities they serve. We are passionate about providing innovative solutions that offer our clients the opportunity to improve customer experiences and enhance operational efficiencies. Staying true to our values, mission, and our vision of a passionate Team has given us the tools to be a successful firm both externally and internally, growing both as a company and as a Team. Our Mission: Your partner in digital acceleration. Our Vision: Advisory firm of choice for leading healthcare organizations and talent.