Position: Desk side Support Analyst
Compensation: $ 30 - 40 /hour, depending on experience
Location: Midland, Texas
Inceed has partnered with a great company to help find a skilled Desk side Support Analyst to join their team!
This is a fantastic contract opportunity for an experienced desktop support professional who enjoys solving problems, supporting end users, and working across a dynamic technical environment. You’ll play a key role in keeping hardware, software, and workplace technology running smoothly while supporting projects, deployments, and day-to-day user needs.
Key Responsibilities & Duties:
Provide responsive support to end users across desktop technologies
Troubleshoot hardware, software, and operating system issues
Support printers, scanners, phones, and wireless devices
Assist with imaging and deployment of computers and laptops
Coordinate upgrades, patching, and build activities
Travel to field sites for maintenance and inventory support
Document issues, trends, and technical solutions clearly
Collaborate with internal teams and vendors on technical projects
Support end-user training and technical documentation
Apply service management processes and ITIL-aligned practices
Required Qualifications & Experience:
Bachelor’s degree in computer science or equivalent experience
At least 3 years of desktop support experience
Strong knowledge of Windows 10 and Office 365
Experience supporting Windows Server environments
Understanding of Exchange integration and directory services
Ability to troubleshoot connectivity in complex environments
Experience with ITIL-based service management tools
Valid driver’s license with a safe driving record
Valid passport and ability to travel within North America
Nice to Have Skills & Experience:
Experience with SharePoint
Familiarity with SCADA or field operational systems
Exposure to Terminal Boss or Bourque Data Systems
Experience with remote access and desktop deployment tools
Knowledge of software management and project tracking tools
Background supporting mobility and collaboration technologies
Experience in a highly regulated or operational environment
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary, Short-term and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
Other Information:
Contract opportunity with potential for hands-on technical project work
Some travel required, up to 40%, to support field locations
On-call availability may be required
Customer-focused environment with strong emphasis on service quality
Office-based role in Midland, Texas
If you are interested in learning more about the Desk side Support Analyst opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Desk side Support Analyst

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