Data Operations Lead

We are seeking a Data Operations Lead to serve as the responsible supervisor during clinical research shifts at our Boston site. This role combines hands-on clinical execution with real-time supervision, decision-making, and problem-solving in a technical research environment. You will be the go-to person on shift for both participants and staff.

In this position, you will:

• Serve as the senior authority during assigned shifts, reporting directly to the Site Head
• Manage and oversee daily shift operations in the clinical research lab
• Supervise and support Data Operators during shifts
• Personally run clinical sessions, including participant onboarding and data collection
• Handle complex or sensitive cases involving participants with mental health conditions, including real-time decision-making and escalation
• Troubleshoot technical or operational issues that arise during studies
• Ensure adherence to clinical protocols, safety guidelines, and data quality standards
• Coordinate participant flow, lab schedules, and staff coverage during the shift
• Maintain accurate documentation and incident reporting when required
• Act as the primary point of contact for unexpected issues during the shift
• Collaborate closely with clinical coordination, recruitment and data operations teams
• Work in a fast-paced, technical, and shift-based environment

Our ideal candidate will have:

• A Bachelor's or Master's degree in Social Work, Psychology, Nursing, Occupational Therapy, Counseling, or a related human-services field
• Prior hands-on experience working with participants or patients in clinical, therapeutic, or research settings
• Comfort working with individuals facing mental health challenges, including the ability to recognize escalating situations and respond appropriately
• Maturity and the ability to stay calm under pressure
• Strong interpersonal and communication skills
• Comfort operating in a technical environment and following detailed protocols
• Leadership experience guiding or supporting others (formally or informally)
• The ability to multitask and produce results under pressure in a dynamic environment
• A high degree of responsibility, reliability, and organization
• Quick learning skills, strong ownership and the ability to get things done

Preferred:

• Massachusetts LSW, LCSW, or LICSW; LMHC; RN; or equivalent clinical licensure
• Experience in IRB-governed human subjects research
• Comfort working across CRM and clinical data systems (e.g.: Zoho, EMR/data platforms, or similar)

• This is a full-time position, located in Boston (Charlestown), MA. If this sounds exciting, get in touch: [email protected]
• At HEMISPHERIC, we care about people and do not discriminate based on... anything.