Data Center Technician Level 1

We are seeking a Data Center Technician, Level 1 support for a full-time opportunity working out of our client office in Sparks, NV. Applicants must be authorized to work in the US. Cognizant will not be able to offer visa sponsorship now or anytime in the future

About Cognizant’s CIS Practice

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In This Role, You Will

Data Center Operation

Perform rack & stack of servers, network devices, and storage equipment

Handle cabling (fiber & copper) including labeling and cable management

Support installation, relocation, and decommissioning of hardware

Hardware & Inventory Management

Receive and verify hardware shipments against purchase orders / delivery notes

Perform physical inspection of equipment for damages upon arrival

Maintain accurate inventory records (asset tagging, tracking, updates)

Manage spares inventory and ensure availability of critical components

Coordinate hardware returns (RMA), dispatch, and logistics tracking

Ensure proper storage, labeling, and documentation of all assets

Incident & Request Handling

Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)

Perform basic troubleshooting (L1 triage) for Server hardware issues, Network connectivity (Layer 1 checks) and escalate issues to L2/L3 teams with proper logs and updates

Remote Hands Support

Act as hands & eyes support for remote engineers

Execute tasks such as Cable reseating, Power cycling devices, Console access setup and basic hardware replacement (as guided)

Monitoring & Reporting

Monitor alerts from DC tools / dashboards

Update tickets with accurate troubleshooting steps and status

Maintain documentation, asset inventory, and audit records

Compliance & Safety

Follow data center security and access protocols

Adhere to ESD, safety, and PPE standards

Ensure readiness for audits and compliance checks

What You’ll Need To Succeed (required Skills)

Basic understanding of€ Networking fundamentals (IP, switching, patching), server hardware components, fiber & Ethernet cabling

Familiarity with€ Ticketing tools (ServiceNow or similar), basic console tools (SSH, Putty)

Strong coordination and communication skills

Ability to manage physical inventory and logistics tasks

Comfortable working in a rotational shift environment.

Attention to detail and documentation accuracy.

The salary range for this role is between $79,000 and $92,000 depending on skills and qualifications of the candidate. Applications will be accepted till 6/19/2026.