Contract Operations Analyst
Location: Remote / Hybrid (as applicable)
Pay Rate: $20-35/hour (W-2)
No C2C or Third-Party Candidates
Position Overview
We are seeking a detail-oriented Contract Operations Analyst to support pricing activation and contract operations processes across multiple business segments. This role is responsible for managing contract execution activities including letters of commitment, customer setup and maintenance, GPO transitions, and local contract management.
The ideal candidate will have strong analytical, communication, and operational support skills, with the ability to manage high volumes of inquiries and work cross-functionally with internal teams, distributors, and customers.
Key Responsibilities
Execute and support:
Letters of Commitment (LOC)
Customer Setup & Maintenance (CS&M)
GPO group transitions
Local contract administration
Manage pricing activation activities for new and renewal agreements
Serve as a primary point of contact for pricing activation and membership inquiries
Collaborate with distributors, GPOs, sales teams, commercial operations, and customers
Manage and resolve high-volume internal and external inquiries efficiently
Coordinate member account additions/removals across multiple ERP systems
Utilize automation tools, BOTs, and reporting platforms to streamline operations
Prepare and distribute dealer notifications regarding pricing and membership changes
Maintain documentation of pricing exceptions and membership-related updates
Identify contracts impacted by GPO transitions and coordinate necessary updates
Support process improvements and operational enhancements across contract workflows
Participate in distributor and stakeholder calls to resolve pricing and contract issues
Required Qualifications
Strong analytical and organizational skills
Experience supporting contract operations, pricing, customer support, or related business processes
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and accuracy
Proficiency with Microsoft Office applications, especially Excel
Ability to collaborate effectively across teams and external partners
Preferred Qualifications
Experience working with ERP systems, automation tools, or reporting platforms
Familiarity with Power BI or similar reporting tools
Experience supporting pricing activation, GPO processes, or contract administration
Experience in healthcare, medical device, distribution, or related industries
What You’ll Bring
Strong customer service and stakeholder management skills
Ability to troubleshoot operational issues and drive resolution
Process improvement mindset with focus on efficiency and accuracy
Ability to work independently while supporting team objectives
Strong sense of accountability and ownership

Contract Analyst

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