About the Role
The Business Analyst with SAP S/4HANA will support a multi-year customer transformation initiative focused on modernizing customer experience through process, technology, and ways of working. This role partners with business leaders, subject matter experts, IT teams, and vendors to define future-state processes, validate requirements, streamline workflows, and assess organizational impacts.
The role supports scalable, customer-centered solutions and stakeholder readiness for testing, adoption, and rollout, including test scenario development, user acceptance testing, defect documentation, and solution validation.
Key Responsibilities
Partner with business leaders, SMEs, IT, and vendors to define future-state processes and validate requirements.
Analyze and streamline business workflows and customer-facing processes.
Support customer transformation initiatives across process, technology, and ways of working.
Assess organizational impacts associated with process and technology changes.
Develop test scenarios and support User Acceptance Testing (UAT).
Identify, document, and track defects.
Validate that solutions meet business requirements and customer needs.
Support stakeholder engagement, readiness, adoption, testing, and rollout activities.
Work across Customer Experience and Insights, Products and Services, and Digital Channels.
Support digital customer platforms including web self-service, mobile applications, and chatbots.
Apply data cleansing, data conversion, and address validation skills.
Work independently with minimal direction in fast-paced and complex project environments.
Travel as needed to support program requirements.
Identify opportunities for continuous improvement and enterprise-wide standardization.
Required Qualifications
Experience with Salesforce products.
Experience with SAP S/4HANA.
Payments product experience.
FICA and accounting skills.
Payment process knowledge.
Data cleansing and conversion experience.
Address validation experience.
Ability to understand and discuss technical concepts and digital operations.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to collaborate effectively with cross-functional teams.
Excellent written and verbal communication skills.
Proficiency with Microsoft Excel, Word, Visio, and PowerPoint.
Experience with digital customer platforms, including websites, chatbots, alert programs, or mobile applications.
Ability to work with minimal direction and adapt to changing environments.
Preferred Qualifications
Passion for improving customer experiences through digital technology.
Experience managing customer-facing software solutions.
Project management experience.
Experience in the utility or energy industry.
Skills & Competencies
SAP S/4HANA
Salesforce
Payments
FICA / Accounting
Payment Processes
Business Analysis
Requirements Analysis
Process Improvement
Data Cleansing & Conversion
Address Validation
Digital Customer Platforms
User Acceptance Testing (UAT)
Test Scenario Development
Defect Management
Troubleshooting & Problem Solving
Microsoft Excel, Word, Visio & PowerPoint
Stakeholder Management
Cross-functional Collaboration
Customer Experience Transformation
Continuous Improvement
Strategic Thinking
Resilience and Adaptability
Education & Experience
Education requirements are not specified in the provided job description.
Relevant experience with SAP S/4HANA, Salesforce, payments, FICA/accounting, digital customer platforms, and business analysis is required.
Work Arrangement & Schedule
Location: Columbus, Ohio, US
Work Arrangement: Onsite
Employment Type: Contract
Travel: Willingness to travel as needed to support program requirements.
Compensation & Benefits
Salary: USD; specific compensation amount is not specified.
Additional benefits are not specified in the provided job description.
Compliance / Additional Information
This position supports a multi-year customer transformation program.
The role requires collaboration with business leaders, SMEs, IT teams, vendors, and cross-functional stakeholders.
Candidates should be comfortable working in fast-paced, complex project environments and adapting to new technologies and changing business needs.
Apply Now

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