Business Analyst

About The Company

Groundswell is a premier technology integrator and solution provider dedicated to addressing the most complex challenges faced by federal agencies today. Our company embodies a culture of agility, innovation, and impact, striving to be an unstoppable force of seismic change in government operations. Despite our small company size, we leverage big company reach and results, enabling us to deliver comprehensive solutions and drive meaningful progress. We are committed to fostering an inclusive, dynamic work environment where bold ideas and audacious actions are encouraged. Join us to make a significant difference and be part of a team that values innovation, collaboration, and excellence.

About The Role

We are seeking a skilled Appian Business Analyst to join our growing team. In this role, you will serve as a vital bridge between our Appian product teams, clients, and stakeholders. Your primary responsibility will be to partner with product teams and engage with customers to gather, analyze, and define requirements specific to Appian applications. You will support the development lifecycle by conducting requirement discovery, process modeling, and data analysis to ensure the delivery of effective, user-centric solutions. This position offers an exciting opportunity to work on federal projects that have a meaningful impact on government operations, leveraging your analytical expertise and collaborative skills to shape innovative Appian-based solutions.

Qualifications

• Bachelor's Degree in Business, Information Technology, or a related field
• 5+ years of experience in business analysis and requirements refinement for information systems
• Strong communication skills, both written and verbal, across all organizational levels
• Experience working with process-based documentation methods such as use cases, Agile user stories, and process modeling
• Ability to manage multiple products and prioritize effectively
• Experience with common project management tools such as TFS, Jira, and Github
• Must be able to obtain and maintain required federal government security clearance (US citizenship required)
• Remote work capability with availability to work east coast hours as needed

Responsibilities

• Partner with Product Development Managers to define the minimum viable product (MVP) and support release planning
• Conduct requirement discovery workshops with customer stakeholders to gather and document solution requirements
• Perform data modeling, process reengineering, and BPM application design to optimize workflows
• Collaborate with cross-functional teams, including Systems Architects, to define new and enhanced product features
• Support prioritization of feature enablers within the product roadmap
• Develop and maintain user engagement analytics to understand user demographics, needs, and requirements
• Write detailed user stories with acceptance criteria to guide development and quality assurance teams
• Continuously provide feedback, answers, and guidance to development teams on work items and enablers
• Work with teams to define sprint plans aligned with the product vision and roadmap
• Refine product requirements based on user feedback, demos, and sprint reviews
• Prepare effort estimates for user stories within the product backlog
• Conduct formal reviews and acceptance testing of implemented user stories
• Identify, track, and escalate project risks as necessary
• Recommend process improvements and implement solutions to enhance efficiency
• Design and develop complex data models tailored to customer application needs
• Utilize project management tools such as TFS, Jira, and Github to manage tasks and workflows

Benefits

• Comprehensive medical, dental, and vision insurance plans
• Flexible Spending Account options
• 4% 401(k) match with immediate vesting
• Paid Time Off (PTO) for personal and vacation days
• Tuition reimbursement, professional certification programs, and ongoing development opportunities
• Flexible work schedule to promote work-life balance
• On-site gym and childcare facilities available

Equal Opportunity

Groundswell is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other protected category under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where everyone can thrive. Read our Non-Discrimination Policy Statement for more information. We also provide reasonable accommodations for individuals with disabilities during the application process.