- Business Analyst in contact center or customer experience domain.
- Familiarity with contact center platforms (Amazon Connect, Genesys, NICE, Avaya, Cisco).
- Understanding of IVR, ACD, WFM, and omnichannel solutions.
- Basic knowledge of APIs, integrations, and cloud technologies.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
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Business Analyst (Contact Center)
Yochana
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