Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.
*This is an exempt position. Salary commensurate with experience ($110,000 - $140,000)*
Overview:
We are seeking a Business Analyst who will support our NYS client. This role will be responsible for assessing current child welfare systems and processes to identify improvements and enhance service integration and performance outcomes. The ideal candidate for this role will have a strong child welfare, or social services, background, strong analytical and stake holder engagement skills, and the ability to translate complex requirements across state and local agencies in a decentralized service delivery environment.
Duties:
Conduct comprehensive assessments of current child welfare systems and processes to identify gaps, inefficiencies, and opportunities for improvement
Facilitate meetings and workshops with local departments of social services, voluntary agencies, and staff to gather requirements and understand user needs
Document current workflows and business processes across multiple agencies and identify areas where integration can be improved
Analyze child welfare performance data and metrics to assess system effectiveness and recommend data-driven solutions
Translate programmatic needs into technical requirements for system enhancements
Develop process improvement recommendations that support better outcomes for children, youth, and families while ensuring regulatory compliance
Create clear documentation including requirements specifications, process maps, user stories, and assessment reports for both technical and non-technical stakeholders
Support change management activities by helping agencies understand how proposed improvements will impact their daily operations
Track project progress and report on findings, risks, and recommendations to leadership and project stakeholders
Ensure proposed solutions align with federal performance standards and support goals for child safety, permanency, and well-being
Mandatory Qualifications:
Bachelor's degree or higher in related field
5+ years of experience as a Business Analyst, documenting and improving business processes across multiple organizations
5 + years of experience working in child welfare, social services, or public human services programs
5+ years of experience gathering needs and requirements from diverse users, including caseworkers, managers, and families receiving services
Understanding of how state and local agencies work together to deliver services and the rules that govern them
Knowledge of federal metrics used to measure child welfare performance (such as Child and Family Services Reviews)
Ability to work effectively with multiple groups including state offices, county agencies, and community organizations
Skilled in communicating with both technical (IT) and non-technical (program) staff
Ability to analyze performance data to find problems and identify improvements
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice
Cloud and Things – Talent Management
Notice to Candidates
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.
How AI Is Used
Our AI tools assist by:
Analyzing resumes against job requirements
Supporting our recruiters in candidate data evaluation
Ensuring consistent review standards across all applications
Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.
Your Data and Privacy
Cloud and Things Data Handling:
Your information is processed securely and used exclusively for recruitment purposes
Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: [email protected]
All personal information is handled confidentially in accordance with our privacy policy
AI Tool Data Processing:
AI processing data is retained for a maximum of 90 days, after which it is deleted
All data sent to AI tools is encrypted in transit and at rest
AI tools comply with applicable privacy laws including GDPR and CCPA
Personal data is anonymized or minimized wherever possible during AI processing
Your Participation
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.

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