Business Analyst- Child Welfare (WFH)

About the Company

CSG Government Solutions is a national consulting firm specializing in the planning, management, and support of complex projects that modernize government technology and business processes. For more than 25 years, CSG has helped over 200 government and other organizations, including all 50 states and territories, the U.S. Department of Health and Human Services, the U.S. Department of Labor, and large municipal governments, deliver complex modernization initiatives.

CSG provides project management, independent verification and validation, quality assurance, organizational change management, and strategic consulting services to support successful program modernization.

About the Role

CSG Government Solutions is seeking Business Analysts with at least three years of relevant experience in child welfare programs to join its consulting team. In this role, you will work with project teams supporting large-scale technology initiatives for state government agencies across the United States.

You will help translate business needs into clear requirements, evaluate system designs, support testing activities, and maintain project documentation throughout the system development life cycle. The position involves working with cross-functional teams, applying agile methodologies, and helping ensure that project deliverables meet business and quality expectations.

Consultants generally work remotely and travel to client locations when needed. Travel averages up to 25%, and applicants must be authorized to work in the United States without sponsorship.

Key Responsibilities

• Work as part of a project team, serving as a business analyst on large-scale technology projects that use agile methodologies.
• Facilitate the elicitation and documentation of business requirements and joint application design sessions.
• Review functional and technical requirements, along with design specifications.
• Analyze business processes and workflows to support project objectives.
• Conduct quality reviews of design documents.
• Review test plans and procedures to help ensure quality and completeness.
• Analyze requirements traceability throughout the system development life cycle.
• Facilitate the development of test scripts and test data for user acceptance testing.
• Prepare project documentation, including meeting minutes, deliverables, project status reports, and presentations.
• Track issues, risks, action items, and decisions using standard project management methods and tools.
• Communicate project issues and risks to the project management team.

Required Qualifications

• At least three years of business analyst experience in child welfare programs.
• Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, Visio, and Teams.
• Excellent written and verbal communication skills.
• Authorization to work in the United States without employer sponsorship.

Preferred Qualifications

• Experience using and configuring Application Lifecycle Management (ALM) tools, such as Microsoft Azure DevOps or Atlassian Jira.
• Familiarity with Comprehensive Child Welfare Information Systems (CCWIS) or Statewide and Tribal Automated Child Welfare Information Systems (S/TACWIS).

Work Arrangement and Travel

Consultants work remotely until their presence is needed at a client location. Travel averages up to 25%, depending on project requirements.

Professional Development

CSG supports employee growth through individualized Professional Development Plans (PDPs) developed in collaboration with its Professional Development group. These plans align career goals with the skills needed to serve clients and may address staffing assignments, training, and other development opportunities.

The CSG Way training program focuses on continuous learning and knowledge sharing. Courses help employees strengthen analytical, management, and leadership skills, expand their program knowledge, and prepare for project assignments.

Benefits

CSG offers a competitive benefits package that includes medical and dental insurance, life insurance, short-term and long-term disability insurance, a 401(k) plan with an employer match, paid vacation, and paid holidays.

Workplace Culture

CSG emphasizes teamwork, integrity, professional growth, and excellence. Employees work alongside colleagues with complementary skills in an environment that values strong performance while supporting work-life balance. CSG has been named one of America’s Best Management Consulting Firms by Forbes Magazine for nine consecutive years.