Associate QA Analyst (Internal EN employees only)

About Employee Navigator

Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation’s leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more. Employee Navigator is the leading broker-centric benefits administration and HR platform in the US serving over 175,000 companies.

We’ve been named one of the Washington Post’s Top Workplaces for seven years running. Come join us and help us continue the tradition as well as start new ones.

About The Role

The QA Analyst supports the Benefits team by ensuring the accuracy, integrity, and quality of benefits plan set up and enrollment data. This entry-level role is ideal for a detail-oriented individual looking to build a career in software quality assurance within a benefits administration environment. Working under the guidance of senior QA team members, the Associate QA Analyst owns testing for assigned tickets, contributes to team processes, and develops deep product knowledge across one or more functional areas.

Here’s What You’ll Do Day To Day

• Read tickets, specs, and test documentation thoroughly before beginning work; ask clarifying questions as needed and capture all test cases in the team's test management system following established conventions.
• Write test cases from acceptance criteria with thorough coverage of positive, negative, and edge cases, and get them peer-reviewed and signed off by a QA team member before execution.
• Identify the scope and impact of new features to plan and execute relevant regression tests, finding or generating test data that exercises all applicable scenarios.
• Reliably and efficiently execute test cases under team supervision, focusing on the right cases and completing them in a timely manner.
• Log defects to QA standards, including reproducible steps, expected vs. actual results, and supporting evidence; proactively perform second reviews to catch issues before they progress.
• Document feature testing thoroughly — test plans, test results, and findings — and create entries in the QA Issues, Ideas & Improvements (I&I) list as observations arise.
• Own testing for assigned tickets (with assistance available for full features), keeping GitLab tickets current with accurate status, timely comments, and active tracking throughout the sprint.
• Build product knowledge across one or more functional areas, understanding the team's business logic and application flow well enough to test with context and purpose.
• Read release notes within 2 days of publish and stay current on product and process changes that affect testing scope or approach.
• Attend team huddles, communicate testing progress to PM, dev, and the broader team, escalate concerns through appropriate channels, and provide feedback when documentation or training materials are unclear or incomplete.

Minimum Requirements

• 1+ year of experience working at Employee Navigator and in Employee Navigator’s software.
• Strong attention to detail with the ability to identify discrepancies in data and system behavior.
• Effective written and verbal communication skills, including the ability to document findings clearly.
• Ability to manage multiple tasks, ask good questions, and prioritize in a deadline-driven environment.
• Curious and asks good questions: You seek to understand before you act. When something isn't clear, you ask — and you keep asking until it is.
• Coachable: You're open to other perspectives and genuinely consider the possibility that you might be wrong. You take feedback as an opportunity to grow, not a judgment.
• Speaks up quickly: You know that sitting on uncertainty is unacceptable. When you don't know something or hit a blocker, you surface it fast rather than letting it slow the team down.
• Seeks out senior advisors: You're comfortable asking for help and proactively look to experienced team members for guidance rather than spinning on your own.
• Cares about doing right by the customer: Your drive for quality isn't just about checking boxes — it comes from genuinely wanting to do the right thing for the people depending on this product.
• Documents with care: You write things down clearly and thoroughly, understanding that good documentation is a form of respect for your teammates and future self.
• Organized and standards-minded: You follow team conventions consistently and bring thoughtfulness to anything new — you don't just create; you consider how it fits into what already exists.