Analytics Manager

The Manager, Marketing & Operations Analytics plays a critical role in helping Bagel Brands make smarter, faster, and more effective business decisions through data-driven insights and strategic analysis. This role serves as a trusted thought partner to leaders across Marketing, Operations, Finance, and Executive Leadership, translating complex data into actionable recommendations that drive sales growth, guest satisfaction, operational performance, and profitability.

Through advanced analytics, performance measurement, and cross-functional partnership, this role identifies opportunities, uncovers risks, and helps shape strategic priorities across the organization. In alignment with Bagel Brands' Mission, Vision, and Values, the Manager, Marketing & Operations Analytics fosters a culture of curiosity, accountability, and continuous improvement while helping teams make informed decisions that enhance both guest and team member experiences.

• Department: Finance
• Annual Compensation: $122,000-135,000
• Annual Targeted Bonus: 15% bonus

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Strategic Analytics & Business Insights
• Perform routine and ad hoc analyses to evaluate business performance, identify opportunities, and support strategic decision-making.
• Analyze sales, transactions, product mix, guest behavior, loyalty performance, digital engagement, promotional effectiveness, and operational performance trends.
• Conduct studies related to menu optimization, pricing strategy, daypart performance, market expansion opportunities, delivery channels, and new business initiatives.
• Partner with Marketing, Operations, Finance, and other stakeholders to assess the impact of key initiatives and identify opportunities to improve business results.
• Utilize internal and external data sources to develop actionable insights that support growth, profitability, and operational excellence.
• Provide recommendations and strategic guidance to senior leaders based on data, analysis, and business trends.
• Performance Measurement & Reporting
• Develop, maintain, and enhance dashboards, scorecards, and reporting tools that provide visibility into key business performance indicators.
• Monitor organizational performance against established goals and proactively identify emerging trends, risks, and opportunities.
• Conduct post-implementation reviews of major initiatives, identifying learnings and opportunities for continuous improvement.
• Analyze competitor performance, market trends, and industry benchmarks to provide context and strategic recommendations.
• Ensure data accuracy, consistency, and integrity across reporting and analytics processes.
• Cross-Functional Partnership & Influence
• Serve as a strategic analytics partner to leaders across Marketing, Operations, Finance, Technology, and Executive Leadership.
• Translate complex analyses into concise, compelling business narratives and recommendations for diverse audiences.
• Prepare executive-level presentations, business reviews, and strategic recommendations that support informed decision-making.
• Influence business priorities through data-driven storytelling and actionable insights.
• Support the development of business cases, forecasts, and investment decisions through quantitative analysis and financial modeling.
• Continuous Improvement & Innovation
• Identify opportunities to improve reporting, analytics capabilities, processes, and decision-making tools.
• Champion a culture of data-driven decision-making across the organization.
• Leverage emerging analytics tools, technologies, and methodologies to enhance business insights and organizational effectiveness.
• Continuously evaluate new data sources and analytical approaches to strengthen business performance and strategic planning.

• LEADERSHIP COMPETENCIES (MANAGER)
• Effective Communication: Communicates complex analytical findings clearly and effectively, tailoring insights to diverse audiences and influencing decisions through compelling data-driven storytelling.
• Accountability & Ownership: Takes ownership of analyses, recommendations, and deliverables while ensuring accuracy, reliability, and timely execution of work that supports business outcomes.
• Adaptability & Perseverance: Thrives in a fast-paced environment with evolving priorities, adjusting quickly to changing business needs while maintaining focus on delivering meaningful insights.
• Empowerment: Builds strong collaborative relationships across functions, shares knowledge freely, and helps others leverage data and insights to improve decision-making and performance.
• Curiosity: Actively seeks to understand business challenges, explores trends and opportunities, and continuously looks for new ways to generate insights and improve organizational performance.
• Self-Awareness: Demonstrates professionalism, openness to feedback, and an understanding of how communication, analysis, and recommendations impact stakeholders and business results.

• KNOWLEDGE, SKILLS, & EXPERIENCE
• Required:
• Bachelor's degree in Business, Finance, Economics, Statistics, Analytics, Mathematics, or related field.
• Minimum of 5 years of progressive experience in analytics, business intelligence, strategy, finance, marketing analytics, or operations analytics roles.
• Advanced proficiency in data analysis, financial modeling, and business performance measurement.
• Strong experience utilizing tools such as Power BI, SQL, Excel, Tableau, or similar analytics and visualization platforms.
• Experience translating complex data into actionable business insights and executive-level recommendations.
• Strong presentation, communication, and stakeholder management skills.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Experience partnering cross-functionally with business leaders to drive performance and decision-making.
• Preferred:
• Experience within restaurant, retail, hospitality, consumer goods, or other multi-unit operating environments.
• MBA or advanced degree in Business, Analytics, Finance, Economics, or related field.
• Experience supporting Marketing, Operations, or Commercial functions.
• Knowledge of loyalty programs, digital ordering platforms, guest analytics, and customer behavior analysis.
• Experience with forecasting, predictive analytics, and advanced statistical methodologies.

PHYSICAL DEMANDS

This role primarily operates in an office or remote work environment and requires the ability to sit for extended periods of time, use a computer and standard office equipment, and participate in virtual and in-person meetings. Occasional travel may be required to support business meetings, field visits, or company events. These requirements may be met with or without reasonable accommodation.

The duties of this position may change from time to time. The Company reserves the right to add or delete duties and responsibilities at the discretion of the Company or its managers. This job description is intended to describe the general level of work being performed and is not intended to be all-inclusive.

Bagel Brands is committed to providing equal employment opportunity and fair treatment in employment for all individuals. We do not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based solely on qualifications, merit, and business needs.