- Operations Data Analyst III
- Duration: project will last until 12/2026
- Location: MUST BE LOCAL to the San Ramon, CA area - REMOTE ROLE BUT NEEDS TO GO ONSITE IF NEEDED
- Interview process: 1 video, then an onsite interview
- Oil/Gas/Electricity industry exp is required
- Job Overview
- The Operations Data Analyst III will support critical Gas Advanced Metering Infrastructure AMI (Advanced Metering Infrastructure) systems, ensuring the reliability, performance, and integration of smart meter data platforms in a utility environment. The position requires strong hands-on experience with Windows, Linux, SQL Server, Oracle, Kafka, VB.NET, IIS, and advanced troubleshooting skills to resolve complex data, application, and system issues while providing 24/7 operational support. Candidates should have utility industry experience, expertise in ADVANCED METERING INFRASTRUCTURE AMI systems and California Consumer Privacy Act. CCPA compliance, and the ability to collaborate with vendors, infrastructure teams, and business stakeholders on system enhancements, testing, disaster recovery, and continuous improvement initiatives.
- Must Have
- Bachelors degree is required
- 5+ years of hands-on experience with Windows, Linux, MS SQL, Oracle, Kafka, VB.NET, and IIS, including 24/7 on-call application support
- ADVANCED METERING INFRASTRUCTURE AMI systems in a utility environment
- smart meter technologies, interval data, and utility business processes
- Advanced SQL
- California Consumer Privacy Act (CCPA) compliance, including access controls and change management experience
- Excellent communication skills
- Technical Skills
- MS SQL (performance tuning, T-SQL development, data validation, and troubleshooting)
- Windows and Linux platforms
- Windows IIS, Kafka, and .NET applications
- scripting languages such as PowerShell and Python for automation
- enterprise workload automation tools (e.g., UC4/Automic)
- business-critical batch processing and time-sensitive data flows
- data center disaster recovery, including DR testing and exercises
- Required Qualifications
- Bachelors degree in Information Systems, Computer Science, Engineering, or a related field
- 5+ years of hands-on experience with Windows, Linux, MS SQL, Oracle, Kafka, VB.NET, and IIS, including 24/7 on-call application support
- Experience supporting ADVANCED METERING INFRASTRUCTURE AMI systems in a utility environment
- Strong understanding of smart meter technologies, interval data, and utility business processes
- Advanced SQL expertise for troubleshooting, reporting, and data validation
- Experience supporting California Consumer Privacy Act (CCPA) compliance, including access controls and change management
- Excellent written and verbal communication skills, including the ability to communicate with executive leadership
- Key Responsibilities
- Provide support for high-volume Gas ADVANCED METERING INFRASTRUCTURE AMI head-end system operations
- Analyze and resolve complex data quality issues, system defects, and integration failures
- Monitor and troubleshoot system performance and failures
- Investigate and resolve complex application job failures, including missed runs, long-running processes, data delays, and upstream/downstream impacts
- Partner with vendor and infrastructure support teams to drive continuous improvement initiatives
- Oversee and support integrations between the Gas ADVANCED METERING INFRASTRUCTURE AMI head-end system and the Meter Data Management System (MDMS)
- Execute comprehensive testing cycles (functional, performance, and operational readiness testing) for system changes, defect fixes, and new functionality
- Develop and contribute to test strategies in collaboration with the testing team
- Participate in projects such as hardware lifecycle upgrades, software upgrades, and backhaul network enhancements
- Develop and maintain system documentation, runbooks, and operational standards
- Participate in incident management, including ticket creation, root cause analysis, and coordination with infrastructure partners/vendors for resolution
- Provide 24/7 on-call operational support
- Perform vulnerability management, including OS patch certification and managing vulnerability remediation tickets to meet SLAs
- Preferred Qualifications
- Microsoft Azure, Kubernetes (open-source), and Python
- Enterprise Asset Management (EAM) systems
- ITIL standards and tools such as ServiceNow, PagerDuty, SCOM, SCCM, and SecureApp
- ADVANCED METERING INFRASTRUCTURE AMI head-end systems and communication networks
- large-scale ADVANCED METERING INFRASTRUCTURE AMI deployments, including simulation testing
- cybersecurity compliance frameworks
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