Workforce Management Analyst

Our client, a leader in financial & tax software, is hiring a Workforce Operations Analyst, to join their team in San Diego, CA.

**This is a 1-year W2 contract with benefits and paid holidays**

This role will support Tax Expert staffing and scheduling by analyzing workforce data, managing scheduling exceptions, identifying coverage gaps, and ensuring staffing aligns with customer demand. The ideal candidate is analytical, highly detail-oriented, and comfortable using SQL, Python, spreadsheets, and AI tools.

Responsibilities

• Manage scheduling exceptions, absences, no-shows, and schedule adjustments.
• Monitor staffing levels, coverage gaps, adherence, shrinkage, and other WFM metrics.
• Perform reporting, reconciliation, and gap analysis to identify operational trends.
• Prepare scheduling reports and packages for Real-Time Operations teams.
• Use SQL and Python for data analysis, reporting, and process automation.
• Validate scheduling files and ensure accuracy before submission.
• Leverage AI tools to support queries, analysis, reporting, and daily operations.

Qualifications

• 2+ years of workforce management, scheduling, or operations experience.
• Knowledge of WFM concepts including shrinkage, adherence, utilization, service level, and capacity planning.
• Experience with a WFM/scheduling platform.
• Strong Excel and analytical skills.
• Experience with SQL and/or Python; automation experience .
• Comfortable using AI tools such as ChatGPT, Claude, or Copilot.

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.