Windchill L2 Support Analyst - Remote

Qualifications

• Candidates should possess strong Analytical Skills for diagnosing issues, interpreting error logs, and identifying root causes.
• Candidates should possess Technical Support and Troubleshooting skills for handling Windchill-related incidents, environment issues, and application performance problems.
• Candidates should possess Customer Support and Customer Service skills to communicate clearly, manage expectations, and provide professional, empathetic assistance.
• Experience with Windchill PLM administration or support, including configuration, user management, and environment monitoring.
• Familiarity with related infrastructure (e.g., application servers, databases, integrations) and basic knowledge of networking concepts.
• Ability to work independently in a remote setting, prioritize multiple tickets, and meet SLAs in a fast-paced support environment.
• Strong written and verbal communication skills, including the ability to document solutions and create support knowledge articles.
• Relevant academic background in Information Technology, Computer Science, Engineering, or equivalent professional experience.