Willow Ambulatory Analyst

• Job Title: Willow Ambulatory Analyst
• Job Location: 100% Remote
• Job Duration: 12+ months W2 contract with high possibility of extension based on performance and depending on business needs.
• Pay rate: $80 to $85/hr. on w2

Job Description:

• This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization.
• The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity.
• The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point-of-sale-related integrations.
• This role operates in a high-volume, production-focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput.

• Essential Responsibilities
• Retail Pharmacy Application Support
• Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows.
• Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability.
• Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts.
• Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment.
• Operational Partnership and Workflow Optimization
• Partner closely with Retail Pharmacy Operations and leadership to:
• Identify workflow inefficiencies and opportunities for improvement.
• Support new store openings, workflow changes, and operational initiatives.
• Ensure system configuration aligns with day-to-day pharmacy operations.
• Serve as a subject-matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations.
• Testing, Validation, and Release Support
• Participate in integrated testing, retail workflow validation, and upgrade readiness activities.
• Support cutover planning, go-live execution, and stabilization for retail pharmacy changes and enhancements.
• Validate system behavior in production-like scenarios to ensure workflows function as expected under real-world volume and timing constraints.
• Integration and Vendor Coordination
• Support workflows that integrate Willow Ambulatory with third-party retail pharmacy systems, dispensing hardware, and external vendor platforms.
• Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail-impacting issues.
• Understand cross-system dependencies and escalate issues appropriately when retail pharmacy workflows are affected.
• Crossover and Enterprise Collaboration
• Collaborate periodically with the Willow Inpatient team to support:
• Shared medication records and enterprise build alignment.
• Cross-application initiatives or upgrades impacting both inpatient and ambulatory pharmacy.
• Participate in knowledge sharing and standardization efforts across pharmacy IT teams.
• Project Execution and Production Support
• Independently manage assigned tasks and small-to-medium retail pharmacy initiatives.
• Balance enhancement work with production support and time-sensitive retail pharmacy issues.
• Provide clear status updates, identify risks, and escalate operational concerns as needed.
• Documentation and Governance
• Create and maintain build documentation, workflow descriptions, test artifacts, and support materials.
• Follow enterprise intake, change control, and documentation standards.
• Contribute to continuous improvement of retail pharmacy system support processes.

Qualifications

• Education - associate’s degree
• Associates Degree
• Microsoft Office Proficiency
• Microsoft Office Proficiency