VIP Executive Technical Support Analyst

• About the Role
• We are partnering with a top-tier global insurance organisation to hire an experienced VIP Executive Technical Support Analyst to provide exceptional white-glove support to C-suite executives and senior leadership teams.

This is a high-touch role requiring outstanding technical expertise, discretion, professionalism, and the ability to operate calmly in a fast-paced executive environment. You will be the trusted point of contact for senior stakeholders, ensuring a seamless technology experience across office, home, and travel settings.

• Key Responsibilities
• Deliver white-glove technical support to C-suite executives, board members, and senior leadership.
• Provide hands-on support across Windows and macOS environments.
• Troubleshoot hardware, software, networking, conferencing, and mobile device issues.
• Support executive meetings, presentations, and video conferencing platforms.
• Manage executive onboarding, device provisioning, and technology setup.
• Ensure rapid response and resolution of high-priority incidents.
• Coordinate with infrastructure, security, and application teams when required.
• Maintain the highest levels of confidentiality and professionalism.
• Provide occasional out-of-hours support for executive requirements.

• Essential Experience
• Proven experience supporting C-suite / VIP executives in a corporate environment.
• Strong hands-on experience with both Windows and Mac devices.
• Excellent troubleshooting skills across laptops, mobile devices, collaboration tools, and peripheral technologies.
• Experience with Microsoft 365, Teams, Zoom, and modern endpoint technologies.
• Outstanding communication and stakeholder management skills.
• Ability to work independently and manage competing executive priorities.
• Strong understanding of service excellence and white-glove support standards.

• Desirable Experience
• Experience within insurance, financial services, or other highly regulated environments.
• Knowledge of Intune, Entra ID / Active Directory, and endpoint management tools.
• Experience supporting executive conference rooms and AV technologies.

• The Opportunity
• This is a fantastic opportunity to join a market-leading insurance organisation and become a key member of the executive technology support function.

You will work closely with senior leadership, delivering a premium support experience and helping ensure that critical business stakeholders can operate effectively at all times.