- Seeking a Telecom Analyst with 3–5 years of enterprise voice/unified communications experience to support VoIP, Avaya, and Microsoft Teams Voice environments.
- Key Responsibilities:
- Monitor ticket queues and provide incident/troubleshooting support.
- Manage moves, adds, changes, user provisioning, and phone installations.
- Support VoIP/UC systems, SIP technologies, and E911 administration.
- Maintain phone number inventory, telecom records, and system documentation.
- Coordinate with telecom vendors/carriers and support project initiatives.
- Analyze support trends and recommend process improvements.
- Provide end-user training and customer-focused technical support.
- Occasional early mornings and weekends may be required.
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Telecom Analyst
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