Telcom Analyst /Engagement Agent

• Role - Telcom Analyst /Engagement Agent
• Location - Plano, TX - Onsite
• Type of hire - Full Time

• Job Description
• Must Have Technical/Functional Skills
• Customers reach out, Data entry, Coordinate site surveys, support onsite technicians, milestone management

• Roles & Responsibilities
• • Schedule, coordinate, and facilitate site surveys across assigned locations.
• • Act as the primary point of contact for onsite technicians during survey activities.
• • Assist technicians in understanding survey requirements, documentation standards, and data collection procedures
• • Maintain accurate records of survey status, findings and completion metrics.
• • Ensure compliance with organizational standards and SLO benchmarks

Salary Range: $70,000-$75,000 a year

• TCS Employee Benefits Summary
• • Discretionary Annual Incentive.
• • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• • Family Support: Maternal & Parental Leaves.
• • Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• • Time Off: Vacation, Time Off, Sick Leave & Holidays.
• • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.