• Engage with business stakeholders and institutional investor teams to understand requirements, analyze business needs, and recommend effective techno-functional solutions.
• Provide domain support for asset management processes and applications, ensuring smooth functioning of business operations and alignment with client expectations.
• Lead business issue resolution activities by analyzing root causes, coordinating with technical teams, and ensuring timely closure of production and functional issues.
• Use SQL for data analysis, validation, reconciliation, and troubleshooting to support operational reporting and incident investigation.
• Act as a liaison between business users, operations teams, and technology teams to ensure requirements are clearly understood and implemented correctly.
• Drive ITSM-based support activities, including incident, problem, and change management, while ensuring adherence to service management processes and SLAs.
• Contribute to process improvement and consulting initiatives by identifying gaps, suggesting optimization opportunities, and enhancing overall service delivery and user experience
Mandatory skills: Techno functional Analyst, Asset Management Domain, Institutional investors experience, Business team issue resolution
Desired skills: SQL, ITSM processes

Thanks and regards,

Techno functional Analyst || Toronto, Canada(Hybrid)

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