Job Title: Technical Support Analyst 2
Location: Richmond, VA 23233 (100% Onsite)
Duration: Funded for 400 hours with a strong possibility of extension (extension is not guaranteed)
Interview: Virtual/In-Person (Client's discretion)

Job Summary
The Client is seeking a Technical Support Analyst to provide hands-on technical support for end users by installing, configuring, maintaining, and troubleshooting IT hardware, software, and network-related issues. This role serves as the primary point of contact for technical assistance, ensuring systems remain operational and users receive timely support.
Key Responsibilities
Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.
Configure operating systems, software applications, and user accounts.
Image and prepare devices following organizational standards and security policies.
Assist with the installation of networking equipment, including routers, switches, access points, and cabling.
Respond to help desk tickets, phone calls, and onsite technical support requests.
Diagnose and resolve hardware, software, network connectivity, and peripheral issues.
Provide Level 1 and Level 2 technical support while escalating complex issues when required.
Support Microsoft Office, email systems, and other business productivity applications.
Document support activities and maintain accurate service records.
Required Skills
Experience providing desktop and technical support in an enterprise environment.
Knowledge of Windows operating systems, hardware installation, and software configuration.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
Experience with device imaging and deployment tools.
Familiarity with help desk ticketing systems and IT service management (ITSM) processes.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent customer service and communication skills.
Ability to prioritize multiple tasks and work effectively both independently and within a team.
Ability to lift and move IT equipment such as computers, monitors, and networking devices when needed.
Experience with Helpspot as a ticketing system.

Technical Support Analyst

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