Technical Support Analyst (Infrastructure Support)

S3/Strategic Staffing Solutions has a Technical Support Analyst position with a leading utilities client in Charlotte, NC. Please read further if you are interested in joining a leading organization!

• Title: Technical Support Analyst
• Location: Charlotte, NC/Remote
• Duration: 12 months contract + possible extension
• Pay Rate Range: $30-33/hr. W2
• Qualifications & Description:

SCHEDULE:

Night Shift 6pm-6am (12 hrs shift); 3-4 days per week

Rotation:

• Week 1: F, Sat, Sun
• Week 2: M, Tue, W
• Week 3: M, Tue, W, Thur
• Week 4: M, Tue, W
• Week 5: M, Tue, W, Thur
• Week 6: Thur, F, Sat, Sun
• Week 7: F, Sat, Sun
• Week 8: Thur, F, Sat, Sun
• Week 9: F, Sat, Sun
• Week 10:M, Tue, W

Top Skills:

• - Basic infrastructure experience/skills
• - Windows server experience - linux would be a highly preferred
• -Provide predictive and proactive monitoring, issue resolution, and the improved reliability of our Data Center Infrastructure and business critical applications. This includes support for workstations, servers, storage and a variety of software across IT. Provide tier 2 monitoring and support for both Enterprise Infrastructure environments (Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support (UAC, or other monitoring platforms).

Responsibilities:

• -Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.
• -Setup/modify, monitor, and track the client server production batch job flows.
• -Perform Server Reboots as needed.
• -Provide support internally for any technical issues requiring escalation.
• -Participates on projects teams to provide support and consultation as needed.
• -Assist with monthly patch deployments.
• -Participates in ongoing cross-training of technical and process knowledge.
• -Review and complete incident, work order, e-Form, and other IT infrastructure related requests.
• -Lead and participate in major incidents and disaster recovery exercises.
• -Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
• -Develop and promote standard processes and procedures.
• -Identify and implement automation opportunities.

Required Qualifications:

• Bachelor's degree in computer science or related field
• In addition to required degree, 1-year related work experience
• In lieu of bachelor's degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience

Desired Qualifications:

• Strong Collaboration and Customer service skills
• Strong interpersonal skills with the ability to work effectively in a team environment
• Proficiency with Microsoft Office tools.
• Highly motivated, flexible, and full of initiative.
• Ability to lead amongst peers to fulfill requests and resolve issues.
• Ability to analyze, resolve, and document problems and resolution
• Strong Written and Verbal communication skills
• Experience and working knowledge of:
• Virtualization Technologies (VMware, Citrix).
• Windows server and desktop operating systems.
• Linux and UNIX server operating systems.
• Storage Area Network Infrastructure.