Technical Support Analyst

About The Company

Moody's Corporation is a globally recognized leader in credit ratings, research, and risk analysis. With a rich history of providing essential data and insights, Moody's empowers organizations worldwide to make informed decisions amidst an evolving economic landscape. The company is committed to fostering an inclusive and innovative environment where diverse perspectives are valued, and ideas are transformed into actionable solutions. As a pioneer in transforming risk assessment through advanced technology, Moody's integrates artificial intelligence and data analytics to decode complex risks and unlock new opportunities for its clients. Its dedication to excellence, integrity, and social responsibility positions Moody's as a trusted partner in the global financial ecosystem.

About The Role

We are seeking a highly skilled and proactive AV Support Specialist to join Moody's Unified Communications & Collaboration (UCC) Support team. In this role, you will be responsible for providing technical support and operational excellence for a wide range of AV and collaboration technologies across Moody's global offices. Your primary focus will be ensuring seamless execution of live events, meetings, and day-to-day collaboration activities, enabling Moody's employees and leadership to communicate effectively and efficiently. You will work closely with cross-functional teams to support and optimize platforms such as Microsoft Teams, Zoom, and other collaboration tools, while also managing the setup, troubleshooting, and maintenance of AV hardware and systems. The ideal candidate will possess a strong technical background, excellent customer service skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• A Bachelor's degree in Audio Visual Support, Information Technology, Communications, or a related discipline.
• Minimum of 5 years of professional experience supporting AV systems, live event production, and collaboration platforms.
• Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration.
• Hands-on experience with AV hardware such as video conferencing systems (e.g., Neat Bars, Poly), cameras, displays, and audio equipment.
• Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting skills.
• Understanding of professional audio systems, with exposure to platforms like Biamp or similar audio processing solutions.
• Experience supporting live production events, managing audio, video, and camera systems effectively.
• Knowledge of digital audio mixers, Dante audio networking, and video switchers like BlackMagic Studio Cameras and Vmix.
• Strong problem-solving skills with a proactive approach to resolving technical issues.
• Excellent organizational skills, with the ability to prioritize tasks and perform under pressure.
• Effective communication skills to collaborate with technical teams and engage with customers.

Responsibilities

The AV Support Specialist will play a vital role in maintaining and enhancing Moody's AV and collaboration infrastructure. Key responsibilities include:

• Physical setup, transportation, and dismantling of AV hardware for meetings and events, including projectors, screens, speakers, microphones, and lighting rigs. This involves lifting and moving heavy equipment, ensuring all systems are operational and ready for use.
• Pre-event testing of all AV equipment to identify and resolve potential technical issues, ensuring optimal performance during live sessions.
• Providing on-site and remote support during meetings, conferences, and large-scale events, including managing audio, video, and camera systems to guarantee seamless execution.
• Supporting VIP and executive meetings by delivering tailored AV solutions and exceptional customer service.
• Collaborating with Operations and Engineering teams to follow established processes, troubleshoot incidents, and resolve technical concerns promptly.
• Maintaining detailed documentation of AV configurations, issues, and resolutions to facilitate continuous improvement and knowledge sharing.
• Participating in ongoing training and staying current with emerging AV technologies and industry best practices to enhance support capabilities.

Benefits

Moody's offers a comprehensive benefits package designed to support the health, well-being, and professional growth of its employees. Benefits include competitive medical, dental, and vision plans, paid parental leave, and generous paid time off policies. Employees are also eligible to participate in the company's 401(k) plan with opportunities for both employee and employer contributions. Additional perks include life, disability, and accident insurance, tuition reimbursement programs, and employee stock purchase plans. Moody's values work-life balance and provides resources for personal development, wellness programs, and flexible work arrangements where applicable. The company fosters a collaborative and inclusive culture that encourages innovation and recognizes employee contributions.

Equal Opportunity

Moody's Corporation is an equal opportunity employer committed to fostering an inclusive workplace. We do not discriminate based on race, color, religion, gender, age, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. We also provide reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, in accordance with applicable laws. We are dedicated to ensuring all applicants and employees are treated with fairness and respect, and we encourage diverse talent to join our team. For inquiries regarding accommodations or assistance during the application process, please contact us via email. We are committed to maintaining a workplace that reflects the diverse communities we serve and where everyone can thrive.