Technical Program Manager (Data Center)

Job Description

The Technical Program Manager will assist in leading a team of Infrastructure Engineering Organization and interface with Program Management. The successful candidate for the TPM is to champion planning, coordination, monitoring network performance and communication of the multidisciplinary/cross-functional team responsible for delivering a defined subsystem, products, and/or services as directed by the Integrated Product Team Lead.

Job Responsibilities

• Establish/maintain project management processes to facilitate the successful execution and management of infrastructure related projects.
• More often responsible for the Technical Documentation, Data Centre Infrastructure, Service Delivery SLA and Service Delivery Change Management
• TPM should have Expertise in Edge Data Centre, Edge Network, POP, Telecommunication, Telco, CDN, Fibre Networking or Fibre Optics Networking and Compliance Management
• Must have experience Service Desk Support, Network Operations Centre (NOC) Support
• Working at Data Centres like, Microsoft, Google, Facebook, eBay, Amazon / AWS or similar Data Center provider
• Participate as Data Center Operations Manager for Global Operations Support, Field Repair Service, Global Onsite Deployments Support and Reverse RMA Logistics
• Should have hands on Network Equipment Repair, Data Center, LAN &WAN Network.

Job Requirements

• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing and multitasking
• Education: Engineering College Degree
• Certifications/Expertise: Cisco, Juniper
• 5+ Years working at a data center (his job title must say “technical project manager”)
• 15+ Years IT Infrastructure technologies Experience
• ITIL, PMP, CCNA, DCIM, CCIE Certification is plus