Technical Analyst

• Technical Analyst IV
• Location: Toronto, ON

Onsite Flexibility: Hybrid — currently 2 days in office; potentially 4 days in office in the next 2–3 months. Anchor days: Tuesday and Thursday (flexible)

• Contract Details
• Position Type: Contract
• Contract Duration: 12 months (with potential for extension; conversion to permanent possible)
• Pay Rate: C$50.00–C$60.00 / Hour (CAD)
• Shift / Schedule: Monday–Friday, core business hours (37.5 hours per week, 7.5 hours per day); overtime as needed
• Travel Requirements: Not required

• Job Summary
• This is a contract Technical Analyst IV role at a major financial institution, supporting a team of 15 in a BAU (business-as-usual) capacity. The position is a maternity leave replacement and offers significant exposure across multiple lines of business — including interactions with management and stakeholders across the organization. The successful candidate will be comfortable navigating difficult conversations with stakeholders and will serve as a subject matter expert providing technical guidance, complex troubleshooting, and problem resolution within the Data Protection environment. A 1–2 week onboarding training period is included.

• Key Responsibilities
• Identify applications in scope; extract information from pre-populated business requirement documents and analyze to ensure data is accurate
• Communicate and liaise with the application contact person
• Onboard clients to the backup platforms
• Ensure backups follow immutability requirements; monitor and create reports on them
• Clean up any backups that are no longer required and ensure capacity is being managed
• Create, maintain, and update runbooks/dashboards/scorecards related to immutability
• Deploy corresponding infrastructure as needed
• Assist team in other day-to-day activities
• Demonstrate commitment to staying abreast of industry and business trends
• Apply strength in researching industry standards, best practices, and new innovations in technology, and make informed recommendations
• Serve as a technology, trends, and processes "go-to" resource
• Work independently in a senior or lead role on a diverse range of tasks; may be relied upon to coach and educate others
• Function as a subject matter expert and consultant who provides technical guidance and highly complex troubleshooting and problem resolution
• Support highly complex and comprehensive applications, systems, and business lines
• Identify root causes and implement targeted and controlled remediation plans
• Work with stakeholders to install, configure, upgrade, and administer business applications and systems
• Review, participate in, and implement procedures

• Required Skills
• 5 years' experience working with Data Domain, NetBackup, Commvault, TSM/Spectrum Protect
• 5 years' analyzing business requirements documents and translating them to technical specifications
• 5 years' experience working in a Data Protection environment for major corporations (Financial Services Industry experience is a plus)
• 5 years' experience in Data Domain infrastructure
• 5 years' experience in capacity management (creating reports/dashboards, etc.); ability to understand capacity — licensing and storage — and performance using metrics from the tools and create forecasts; good data analytics skills to correlate metrics
• 3–4 years' experience with automation and scripting for operational efficiency (e.g., Ansible, PowerShell, or similar)
• Negotiating and analytical skills; experience previously dealing with difficult stakeholders
• Strong communication skills — written and verbal

• Preferred Skills
• Agile experience
• ServiceNow experience
• Microsoft Excel — pivot tables, etc.

• Education Requirements
• Undergraduate degree, or any relevant technical certificates are helpful

• Required Experience
• 8 years of overall experience
• Banking experience within auditing and backups preferred
• Background in Data Domain, Commvault, and TSM/Spectrum Protect, with emphasis on Commvault and backup over TSM

• Work Environment / Physical Requirements
• Approximately 20–30% of the day spent in meetings
• Interactions with both internal and external stakeholders
• No access to customer data
• Rotation: Not required

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

• Important Notes
• Interview process: 2 rounds — 1 virtual, 1 in person

• About the Client
• This client is a leading financial services and banking institution operating across Canada and internationally, with a large and collaborative technology organization employing thousands of professionals. The technology division includes solutions developers, release train strategists, and IT/technology specialists who work across multiple lines of business in a fast-paced, agile environment. The organization places a strong emphasis on long-term growth, team collaboration, and banking-domain expertise, and regularly engages contractors across data protection, infrastructure, and application support functions.

• About GTT
• GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-08630 Industry: Data & Analytics

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