Systems Analyst

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All Jobs Systems Analyst

Systems Analyst

CompanyMeriplex

LocationIndianapolis City (Balance), Indiana, United States

Consulting Corporate Legal Services

TypeOnsite

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Position Summary

The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support. This will be an onsite position supporting a Meriplex client in Indianapolis, IN.

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Key Responsibilities

• Deliver general workstation support.
• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide first level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Navigate Active Directory to enact distribution groups and create, change, and disable users.
• Perform basic ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities.
• Able to perform basic VPN connectivity issues and password resets.
• Basic end-user email support.

Knowledge, Skills, And Abilities

• Basic knowledge of Microsoft 365 applications.
• Basic knowledge of command line.
• Understanding of basic technical triage methodologies.
• Basic TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

Preferred Education, Experience, And Certifications

• Prior MSP support desk experience, highly encouraged.
• A+ certification.
• Network+ certification.
• Server+ certification.
• Azure support.
• Superior reading, writing, and communication skills.
• Basic knowledge of network concepts, devices, and best practices.
• Basic Microsoft 365 certification.

Work Schedule/Travel

Meriplex’s TAC operates 24/7 - both workday and after hours shifts available, Monday – Sunday.

Benefits & Compensation

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

Life at Meriplex

Meriplex Is An Enhanced Service Provider Specializing In Unified Communications, Managed Services, And Cloud Computing Solutions For The Enterprise Market. With Global Clients, The Seasoned Meriplex Managed Services Support Desk Is Staffed 24/7/365 With Certified Professionals Across Our Multiple North American Facilities. With Company Headquarters Now In Houston, Texas, Meriplex Resides In The Energy Capital Of The World Proudly Servicing Some Of The Largest Fortune 500 Companies. Meriplex Provides The Following Services

Innovative Hybrid Cloud Solutions Global SD-WAN or MPLS with SIP Network Solutions Total Care SaaS IT Systems Management as a Service Infrastructure and IT Managed Services 24x7x365 Certified Cisco Master Collaboration and Cloud and Managed Services Partner Solutions

Meriplex develops lasting customer relationships by demonstrating can-do attitudes in providing creative, reliable, and personalized solutions. We strive to become the Service Provider of choice by delivering quality customer experiences utilizing automation, technology and an engaged workforce.

Meriplex embraces a profound culture that demands quality, excellence, and reliable cost effective solutions for our customers. Confident in the knowledge that people buy from people, not companies, Meriplex focuses every day on customers business requirements. Our success can be directly attributed to our complete attention to customer service and satisfaction. Meriplex Communications services enterprise businesses around the globe

Thrive Here & What We Value

• Equal Employment Opportunity Employers
• Looking for bright and eager IT professionals to join their team to drive assigned operational resource teams and push projects through to completion.
• Meriplex strives to provide excellent customer service
• Meriplex values both education and experience equally
• Offers a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

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