System Analyst

Microsoft 365 | Azure | Investment | Microsoft | AI | Audio Visual | $180,000 | Hybrid | Palo Alto, CA

• Role: Systems Analyst
• Location: Stanford / Palo Alto, CA
• Salary: $140,000 - $180,000 + Benefits

A highly regarded investment management organization is seeking a customer-focused and technically versatile Systems Analyst to join its IT team. This role is responsible for delivering exceptional end-user support, maintaining critical technology infrastructure, and partnering with business stakeholders to ensure a seamless technology experience across the organization.

The Systems Analyst will provide hands-on support within a sophisticated, mission-critical investment environment where technology reliability, responsiveness, and service excellence are essential. This position combines executive-level technical support, endpoint and systems administration, infrastructure troubleshooting, collaboration technology support, vendor management, and participation in strategic technology initiatives, including AI-enabled workplace solutions.

This is an excellent opportunity for a well-rounded IT professional who enjoys working directly with users, solving complex problems, and contributing to a modern, service-oriented technology organization.

• About the Opportunity
• Compensation: $140,000 – $180,000 base salary
• Compensation is primarily delivered through base salary
• Work Arrangement: Hybrid (Monday–Thursday onsite, Friday remote)
• Work Authorization: U.S. Citizenship or Green Card required
• Preferred background supporting financial services, investment management, private equity, hedge fund, or other mission-critical business environments

• End User Support & Customer Service
• Deliver exceptional technical support to employees across the organization with a strong emphasis on responsiveness, professionalism, and customer service.
• Provide white-glove support to executives and senior leadership, ensuring a seamless and reliable technology experience.
• Troubleshoot and resolve hardware, software, application, and connectivity issues through in-person, remote, and on-call support channels.
• Support both local employees and international travelers, ensuring continuous access to business-critical systems and applications.
• Diagnose and resolve issues involving Microsoft 365, Outlook, OneDrive, Teams, Zoom, Slack, Adobe Acrobat, Bloomberg Terminal, and other enterprise applications.
• Serve as a trusted technology partner by identifying solutions that enhance productivity and business effectiveness.

• Endpoint & Systems Administration
• Administer and support Windows 11, macOS, iOS, and iPadOS environments.
• Manage endpoint deployment, configuration, patching, maintenance, and lifecycle management using tools such as JAMF, PDQ, Intune, and related endpoint platforms.
• Perform proactive monitoring and maintenance to ensure device reliability, security, and performance.
• Troubleshoot authentication issues, application failures, operating systems, system logs, and device performance concerns.
• Support endpoint security initiatives and technology best practices.

• Infrastructure & Network Support
• Support a hybrid environment consisting of cloud and on-premises infrastructure.
• Assist with Microsoft 365 administration and support.
• Support VMware environments, disaster recovery solutions, and business continuity initiatives.
• Troubleshoot networking issues, including TCP/IP, DNS, DHCP, VLANs, switch administration, network port activations, and connectivity concerns.
• Assist with firewall administration, security policies, and access management within a Palo Alto environment.
• Support SQL Server and other business-critical enterprise systems.

• Collaboration, AV & Workplace Technology
• Support conference room technology, Zoom Rooms, and audiovisual systems across multiple office locations.
• Assist with technology rollouts, upgrades, and workplace modernization initiatives.
• Partner with users to evaluate and implement technology solutions that improve productivity and business outcomes.
• Participate in AI technology deployment and adoption initiatives involving platforms such as ChatGPT, Claude, Gemini, and other emerging workplace technologies.

• Vendor & Project Management
• Coordinate with software vendors, service providers, developers, and external technology partners to resolve issues and implement enhancements.
• Manage support escalations through resolution while maintaining clear stakeholder communication.
• Participate in technology projects, system implementations, testing efforts, upgrades, and process improvement initiatives.
• Recommend and implement improvements to support processes, automation, operational efficiency, and overall user experience.

• Required Experience
• 5+ years of experience in systems administration, desktop support, IT infrastructure, or related technical support roles.
• Experience providing executive-level and high-touch end-user support.
• Experience supporting mission-critical environments, ideally within financial services, investment management, private equity, hedge funds, or similarly demanding industries.
• Strong experience supporting both Windows and Apple ecosystems.

• Technical Skills
• Microsoft 365 Administration and Support
• Windows 11
• macOS, iOS, and iPadOS
• Outlook, OneDrive, Teams
• Slack, Zoom, Adobe Acrobat
• Bloomberg Terminal support preferred
• JAMF, PDQ, Intune, or similar endpoint management solutions
• TCP/IP, DNS, DHCP, VLANs, switch administration, and firewall technologies
• VMware and hybrid infrastructure environments
• Disaster recovery and business continuity technologies
• Conference room technology, AV systems, and collaboration platforms
• Exposure to AI-enabled workplace technologies preferred

• Professional Skills
• Commitment to delivering exceptional customer service and executive support.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple priorities.
• Professional, detail-oriented, and accountable.
• Collaborative team player who enjoys working across technology and business functions.
• Adaptable, curious, and motivated to learn emerging technologies.

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