System Analyst

• Job Title: Systems Analyst (Overnight)
• Location: New York, NY (Onsite)
• Schedule: Monday-Friday | 12:00 AM - 8:00 AM
• Employment Type: Full-Time

We are partnering with a well-established professional services organization seeking a Systems Analyst to join its IT team. This is an excellent opportunity for someone with strong desktop support experience who enjoys providing white-glove technical support in a fast-paced, client-facing environment.

This role will serve as the first point of contact for technical issues, supporting end users with hardware, software, mobile devices, remote access, and day-to-day technology needs. The ideal candidate is customer-focused, detail-oriented, and thrives in a collaborative environment.

Responsibilities

• Provide phone, email, remote, and onsite technical support for end users.
• Troubleshoot Windows and Mac computers, Office 365, printers, mobile devices, and peripheral hardware.
• Resolve hardware, software, networking, and operating system issues while documenting work in the ticketing system.
• Image, configure, deploy, and maintain desktops, laptops, and other IT equipment.
• Support Active Directory, Microsoft Exchange, and mobile device management (Intune).
• Assist users with VPN, remote desktop, and other remote access technologies.
• Track and manage incidents through ServiceNow, ensuring timely communication and follow-up.
• Maintain hardware inventory and documentation.
• Participate in technology deployments, upgrades, and IT projects.
• Provide occasional after-hours support as needed.

Qualifications

• 1-3 years of desktop support, help desk, or technical support experience.
• Experience supporting Windows 10/11 and Microsoft Office 365.
• Familiarity with Mac systems and mobile devices (iPhone, iPad, Android).
• Experience with Intune or other Mobile Device Management (MDM) platforms.
• Experience using ServiceNow or another ITSM/ticketing platform.
• Working knowledge of Active Directory and Microsoft Exchange.
• Basic PowerShell and Command Prompt experience.
• Experience supporting VPN, Remote Desktop (RDP), and remote access technologies.
• Strong troubleshooting, communication, and customer service skills.
• Ability to lift and move equipment up to 50 pounds.

• Nice to Have
• Experience supporting legal applications such as iManage, Litera, iWorks, or similar document management software.
• Audio/Visual support experience.
• VOIP phone system experience.
• Microsoft, CompTIA Network+, HDI, or related certifications.

If you're looking to join a stable organization where you'll work with modern technologies and provide high-level support to end users in a professional environment, I'd love to tell you more about this opportunity.