We are seeking an experienced Senior Veeva Vault Clinical / CTMS Integration & Data Support Engineer responsible for providing Tier 2/3 technical support, administration, integration, data management, and reporting capabilities across Veeva Vault Clinical (CTMS/eTMF) and connected enterprise platforms. The role will support CTMS–Gilead integrations, external partner user conversion, CTMS APIs/integrations, Vault Loader operations, data governance, and cross-platform analytics.

Primary (Must have skills)-
8+ years of experience in Veeva Vault Clinical / CTMS technical support, administration, configuration, or integration.
5+ years of experience working with Veeva Vault Clinical, including CTMS and/or eTMF.
Strong experience with CTMS integrations, APIs, and external partner system integrations.
Strong experience with Veeva Vault administration, security, DACs, permission sets, and user administration.
Strong experience with Vault Loader and bulk data operations.
Strong experience with VQL and SQL for data querying, analysis, and troubleshooting.
Hands-on experience with Veeva Data Dictionary and data governance.
Strong experience troubleshooting Tier 2/3 production issues in Veeva Vault Clinical.
Experience with external partner user conversion and user/data migration activities.
Experience developing and supporting reports, dashboards, and analytics.
Experience integrating Veeva data with enterprise platforms such as Databricks, Tableau, Oracle BI, and data lakes.
Working experience with AWS services, including AWS Glue, IAM, and RDS.
Strong Python and SQL skills for data processing, integration, and automation.
Ability to analyze complex integration and data issues across multiple platforms.

Why This Role Matters
This position is critical for customer who can able to independently handled Veeva Vault Clinical and CTMS Integration along with Data Support at Onshore

Job Description of Role
Provide Tier 2/3 technical support for Veeva Vault Clinical and CTMS.
Support CTMS ↔ Gilead integrations and external partner integrations.
Manage external partner user conversion and onboarding-related technical activities.
Design, troubleshoot, and maintain Veeva APIs and CTMS integrations.
Perform Vault administration, including users, roles, security, DACs, permission sets, and access management.
Execute and support Vault Loader activities for bulk data operations and migrations.
Maintain and support the Veeva Data Dictionary and associated data governance processes.
Troubleshoot data synchronization, integration failures, and data-quality issues.
Develop and maintain SQL/VQL queries, reports, dashboards, and analytics.
Support integration of Veeva data with Databricks, Tableau, Oracle BI, RDS, and enterprise data lakes.
Leverage AWS Glue, Python, SQL, and other technologies for data integration and automation.
Collaborate with clinical, business, data management, and technology stakeholders.
Document technical solutions, root-cause analysis, support procedures, and integration processes.
Proactively identify opportunities to improve platform stability, data quality, automation, and operational efficiency.

Soft skills/other skills
Communication Skills:
Communicate effectively with internal and customer stakeholders
Communication approach: verbal, emails and instant messages
Interpersonal Skills:
Strong interpersonal skills to build and maintain productive relationships with team members
Provide constructive feedback during code reviews and be open to receiving feedback on your own code.
Problem-Solving and Analytical Thinking:
Capability to troubleshoot and resolve issues efficiently.
Analytical mindset
Task/ Work Updates
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
Provides regular updates, proactive and due diligent to carry out responsibilities

What Success Looks Like (6–12 Months) -
Expected Outcome
Stable and reliable CTMS/Veeva Vault operations with minimal business disruption.
Timely resolution of Tier 2/3 incidents and reduction of recurring production issues.
Successful delivery and support of CTMS–Gilead and external partner integrations.
Accurate and efficient external partner user conversions and Vault Loader activities.
High-quality, governed, and consistent Veeva/CTMS data across integrated platforms.
Improved reliability and performance of APIs and data integrations.
Timely delivery of reports, dashboards, and cross-platform analytics.
Increased automation and reduced manual operational activities through AWS/Python/SQL solutions.
Strong collaboration with business, clinical, data, and technology stakeholders.
Compliance with applicable GxP, security, data governance, and operational processes.

Secondary Skills (Good to have)
Experience in Clinical Trial Management Systems (CTMS) or clinical operations.
Understanding of pharmaceutical/biopharmaceutical clinical development processes.
Familiarity with GxP-regulated environments and applicable compliance expectations.
Experience with Agile and/or Waterfall project management methodologies.
Experience with Jira, Azure DevOps, ServiceNow, SharePoint, or similar project collaboration tools.
Strong PowerPoint and Excel skills for leadership reporting and project analysis.
Experience working in large, matrixed, global organizations.
Change management and stakeholder engagement experience.
Experience managing vendor or third-party dependencies is a plus.

Why Join Us - New Addition:

Increasing CTMS/Veeva technical complexity requires dedicated senior technical expertise for ongoing Tier 2/3 support.
Growing demand for CTMS–Gilead and external partner integrations requires stronger integration and API ownership.
External partner user conversion and Vault Loader activities require specialized Veeva expertise and cannot be efficiently managed through general application support alone.
Increasing dependency on Veeva data across Databricks, Tableau, Oracle BI, and enterprise data platforms requires stronger data and integration capabilities.
A dedicated resource will help reduce production risks, improve incident resolution, strengthen data quality, and minimize dependency on multiple technical teams.
The role will provide a single technical point of ownership across Veeva Vault, CTMS integrations, APIs, data operations, and reporting, improving operational efficiency and platform stability.

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Sr. Veeva Vault Clinical Engineer / CTMS Integration & Data Support Engineer

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