Software Asset Management (SAM) Analyst

Description

Hybrid 4 Days a week on-site in Burbank, CA

Our client seeks a Software Asset Management (SAM) Analyst to manage, monitor, and optimize the software asset lifecycle within ServiceNow SAM Pro. The role supports license compliance, maintains accurate entitlement and discovery data, drives cost optimization, and ensures audit readiness across the software portfolio. The position partners with Procurement, Vendor Management, Finance, Security, IT Operations, and Product Owners to sustain a trusted SAM program and deliver insights that reduce risk and maximize software investments.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $73.00 to $83.00/hr. w2

Responsibilities

• Maintain software entitlement records including purchases, renewals, true-ups, and reclamations.
• Configure and maintain software models in ServiceNow SAM Pro.
• Reconcile discovered software against purchased entitlements and track license rights, terms, and renewal dates.
• Support onboarding of software products into ServiceNow SAM Pro and educate stakeholders on compliance processes.
• Monitor discovery and inventory data quality, resolve normalization issues, and maintain title mappings.
• Partner with CMDB and Discovery teams to improve data accuracy and resolve reconciliation exceptions.
• Support internal and vendor-led audits, identify compliance risks, and recommend corrective actions.
• Develop recurring reports and dashboards, analyze usage and utilization, and identify harvesting and cost savings opportunities.
• Support financial tracking for spend, renewals, true-ups, and cost allocation.
• Administer SAM Pro workflows, forms, reports, and support request-to-retirement lifecycle processes.

Experience Requirements

• 3–5 years in SAM, ITAM, IT Operations, Procurement, or related disciplines, supporting large enterprise environments.
• Hands-on ServiceNow SAM Pro experience including entitlement management, license reconciliation, compliance reporting, and software models.
• Knowledge of licensing models across major vendors such as Microsoft, Oracle, Adobe, and IBM.
• Experience with discovery data, CMDB environments, normalization, and reconciliation.
• Strong Excel skills with Pivot Tables and advanced formulas; reporting with ServiceNow, Power BI, or Tableau.
• Strong communication skills with ability to explain licensing concepts to non-technical audiences and manage competing priorities.
• Experience tracking software spend, renewals, true-ups, and understanding of contract and vendor management.
• Familiarity with ITIL principles, independent work, appropriate escalation, and process documentation.
• Preferred: ITIL Foundation, ServiceNow CSA, CIS-SAM, IAITAM certifications; experience with ITOM, Discovery, CMDB Health, Splunk, Datadog; working knowledge of SQL, Power BI, Tableau.

Education Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. OR equivalent SAM experience with relevant certifications.