ServiceNow Product Analyst – AI

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a ServiceNow Product Analyst in Irving, TX or Charlotte, NC or Minneapolis, MN (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months + extensions/conversion

Product Analyst role within our ServiceNow Core Platform AI Innovation team.

Required Skills & Experience

• AI acumen & knowledge using AI assisted tools like M365 Copilot, etc.
• Ability to ask the right questions for helping to gather requirements.
• Strong communication skills is a must.
• Prefer someone who has some general knowledge of the ServiceNow platform.
• Someone that understands the SN capabilities
• Must be able to engage with all levels, (directors, VP etc.)
• Understanding the AI - language prompts

What You Will Be Doing

• Ensure traceability and lifecycle management of AI use cases and aligning all AI solutions to required risk models for the ServiceNow platform.
• Assist in coordinating inputs across tenants and development teams around AI initiatives and ensuring production readiness standards are met for AI deployments.
• Beyond governance, this role is embedded within the AI Innovation & Incubation delivery team, supporting sprint execution, backlog readiness, testing and validation coordination, and cross-team dependency management across engineering, architecture, and governance stakeholders. It serves as a critical connector between product, engineering, and governance functions; ensuring that AI use cases are not only delivered efficiently but are also aligned to enterprise standards from inception through deployment.

Posted By: Natalie DeWitt