ServiceNow GRC Business Analyst

• Title: ServiceNow GRC Business Analyst
• Location: Abbott Park IL - Onsite
• Duration: Full Time

• Facilitate demand intake, conduct requirement‑gathering workshops, and document business needs
• .Break down demands into epics and detailed user stories with acceptance criteria
• .Translate business processes into functional requirements, ensuring alignment with ServiceNow best practices
• .Maintain and refine the story backlog; ensure stories are ready for sprint planning
• .Collaborate with architects and developers on feasibility, scope, solution design, and reuse opportunities
• .Map current‑state and future‑state process flows and identify workflow optimization or automation opportunities
• .Support configuration decisions related to forms, fields, workflows, UI policies, and business rules while ensuring alignment with platform governance and best practices
• .Lead workshops, interviews, and working sessions with business and process owners; document decisions, risks, assumptions, and dependencies
• .Serve as liaison between business stakeholders, product owners, developers, architects, and external partners
• .Coordinate testing activities, create test cases tied to user stories, and support UAT planning and execution
• .Validate delivered functionality meets acceptance criteria prior to deployment
• .Document functional specifications, process flows, release notes, and training materials
• .Support change management, feature enablement, and platform adoption activities
• .Engage with business stakeholders, technical teams, and third‑party partners to resolve questions and clarify requirements
• .Track and report progress, risks, issues, and backlog health
• .Assist with non‑Prod to Prod deployment activities, including testing and validation steps

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