ServiceNow CMDB Analyst

Role:-ServiceNow CMDB Analyst/Process Owner

Duration:6+ Months Contract to hire

Location:-Remote

• Must have:-
• Servicenow Discovery- Need someone who has extensive experience in managing and troubleshooting Discovery
• CI Life cycle- CI Means Configuration Item Experience
• CMDB Manager

RESPONSIBILITIES:

• • Own and monitor the CMDB Health Dashboard, addressing issues related to Completeness, Compliance, and Correctness
• • Identify and remediate duplicate and orphaned CIs using Duplicate Identification and Remediation (DIR) tools
• • Establish and enforce data standards, naming conventions, and CI class governance
• • Utilize CMDB Workspace and Data Manager to manage and maintain high-quality CI data
• • Partner closely with CI owners to validate accuracy and lifecycle alignment
• • Configure, manage, and troubleshoot ServiceNow Discovery schedules to ensure automated, accurate infrastructure mapping
• • Oversee the Identification and Reconciliation Engine (IRE) and IntegrationHub / ETL processes
• • Ensure integrations from external data sources (e.g., SCCM, Jamf, Azure) reconcile cleanly without introducing duplicate or inconsistent CI records
• • Support Service Mapping and Discovery Pattern development as needed
• • Lead and support CMDB audits, validating alignment between physical infrastructure and ServiceNow records
• • Enforce Configuration Management best practices and continuous improvement
• REQUIREMENTS:
• • Strong hands-on experience administering ServiceNow CMDB
• • Deep understanding of the cmdb_ci table hierarchy and Common Service Data Model (CSDM)
• • Proven experience with ServiceNow Discovery, Service Mapping, and IRE
• • Experience supporting or integrating with asset data sources and external systems
• • Familiarity with IT Asset Management concepts (HAM & SAM experience strongly preferred)
• • ServiceNow Certified System Administrator (CSA) — Required