ServiceNow Business Analyst
Location: Philadelphia, PA / Mount Laurel, NJ (Onsite)
Experience: 8–10 Years
Must Have Technical Skills
ServiceNow CMDB
CSDM (Common Service Data Model)
IT Asset Management (ITAM)
ITSM
ITIL Framework
Business Analysis
Requirements Gathering
UAT
SharePoint
CI Data Governance
Roles & Responsibilities
Lead business requirement gathering sessions and stakeholder workshops.
Define and drive CSDM and CMDB governance strategies aligned with business objectives.
Design and document business processes, workflows, and ServiceNow solutions.
Collaborate with enterprise stakeholders to prioritize requirements and manage competing business priorities.
Develop business requirements, user stories, acceptance criteria, and Requirements Traceability Matrices (RTMs).
Coordinate User Acceptance Testing (UAT), deployment validation, and production verification.
Define governance processes, standards, and best practices for CMDB and IT Asset Management.
Create and maintain ITAM documentation, knowledge articles, and SharePoint content.
Develop CI Data Health reports and work with CI Data Owners to resolve data quality gaps.
Support Incident, Problem, Change, Asset, and Configuration Management processes.
Identify project risks, dependencies, and mitigation strategies while mentoring junior team members.
Prepare executive-level reports, dashboards, and stakeholder communications.

ServiceNow Business Analyst

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