ServiceNow Business Analyst Senior

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Job Duties

• The ServiceNow Business Analyst (BA) shall serve as a liaison between business stakeholders, the contracted the Epic Team, and contracted O&M team.
• The BA will be responsible for gathering, analyzing, documenting, validating business and functional requirements, Quality Assurance/internal testing, communications, and training associated with GetHelp ESM epics.

Qualification

• Experience as a business analyst for any system AND is a current ServiceNow Certified System Administrator (CSA); OR
• Experience as a ServiceNow BA.
• Demonstrated, specific experience in working in the ServiceNow platform, in at least one of the following modules: ITAM, HRSD, ITSM, WSD, or GRC
• ServiceNow Strategic Portfolio Management experience
• Strong communication skills with both technical and non-technical audiences.
• Eliciting, analyzing, and documenting business and functional requirements for ServiceNow.
• Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming.
• Facilitating requirements gathering sessions to create user stories
• Experience creating functional specifications, wireframes, process maps, and supporting UAT.
• Ability to translate business requirements into ServiceNow configuration and development needs.
• Working in a Waterfall and/or Agile/Scrum environment and support project delivery
• Developing training materials and providing training

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