- Job Title: Service Desk Analyst
- Location: Fully Remote
- Duration: Contract to Hire
- Job Summary
- We are seeking an experienced Service Desk Analyst to provide remote technical support in a fast-paced enterprise environment. The ideal candidate will have experience supporting Windows operating systems, Microsoft Office applications, password resets, desktop troubleshooting, and incident management using ServiceNow or a similar ITSM platform. Strong customer service, communication, and problem-solving skills are essential.
- Required Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Minimum 1 year of IT Service Desk or Desktop Support experience
- Experience supporting Windows operating systems
- Strong troubleshooting skills with Microsoft Office
- Experience with password resets and user account support
- Experience with incident management and ticket resolution
- Hands-on experience with ServiceNow or a similar ITSM platform
- Excellent customer service and communication skills
- Ability to work independently in a remote environment
- Experience meeting Service Level Agreement (SLA) requirements
- Reliable home office setup, including:
- Computer or laptop
- Monitor
- Headset
- High-speed internet
- Preferred Qualifications
- Healthcare or hospital IT support experience
- Experience supporting enterprise environments
- Active Directory administration
- Experience with remote support tools
- Working knowledge of ITIL best practices
- Key Responsibilities
- Provide Tier 1 technical support for hardware, software, and desktop-related issues
- Troubleshoot Windows operating systems and Microsoft Office applications
- Perform password resets and user account support
- Manage and resolve incidents using ServiceNow or a similar ticketing system
- Deliver excellent customer service while meeting SLA targets
- Document, track, and resolve support requests accurately
- Collaborate with internal teams to ensure timely issue resolution
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Service Desk Analyst
Career Soft Solutions Inc
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