Service Configuration Management Analyst

• Location: Chantilly, VA
• Job Description:
• CACI is seeking an experienced and highly motivated SIAM (Service Integration and Management) – Configuration Management Analyst to support the planning, design, and implementation of configuration management plans and standards. Candidate should have 3 or more years of service process experience in an ITSM environment.

Responsibilities

• Supports the planning, design, and implementation of configuration management plans and standards.
• Assists with the management and maintenance of the CMDB.
• Assists in the periodic verification and audit of CIs.
• Assists asset management in defining a common naming convention and tagging standard for both assets and CIs.
• Ensures mapping of services (logical service model) from the level of business services.
• Ensures timely updates to CI information.
• Ensures CI relationship mapping is accurate and evaluated often.
• Provides input for technology requirements relating to or impacting configuration management.
• Utilizes ServiceNow dashboards, tools, and techniques to report the status of the CMDB and CIs as needed.
• Supports measurement and reporting for weekly and monthly meetings.
• Assists with research, evaluation, and assessment leading to the development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI).
• Supports evaluations and quality assessments for proper implementation of processes to meet quality standards.
• Supports and participates in TEMs and other requirements-gathering work sessions.
• Performs as a self-starter who manages end-to-end efforts independently as well as within a team environment.
• Delivers high-quality work and adapts to new challenges, either independently or as part of a team.

Qualifications

• Must hold an active TS/SCI clearance with polygraph.
• Degree or equivalent experience and a minimum of three years of related work experience.
• Proficiency in and understanding of ITIL framework concepts and practices.
• Working knowledge of service management workflows and ITSM processes.
• Relevant experience as an ITSM Configuration Management Analyst in programs of similar scope, type, and complexity.
• Good writing/communication skills with the ability to clearly document/explain business processes.

• Desired Qualifications
• ITIL certifications
• Familiarity with Tableau
• ServiceNow certifications