Senior Test Analyst

POSITION SUMMARY:

Role Description: SENIOR TEST ANALYST - GOA

Responsibilities:

Project Name:

Consumer Licensing Enquiry Online – Test Analyst

Scope:

• Scope of Work – Testing Analyst (CLEO)
• The Testing Analyst will provide testing, business readiness, training, and AI-enabled quality assurance services in support of the Consumer Licensing Enquiry Outreach (CLEO) initiative. The resource will support User Acceptance Testing (UAT), enhancement testing, defect management, training material development, deployment readiness, post-implementation stabilization activities, and the responsible use of Artificial Intelligence (AI) tools to improve testing, documentation, and knowledge transfer processes.
• Services will be delivered in accordance with approved project requirements, ServiceNow stories, acceptance criteria, project schedules, Government of Alberta governance processes, and responsible AI principles. The resource will work collaboratively with Product Owners, Subject Matter Experts (SMEs), business stakeholders, and project team members to validate the CLEO solution, support business readiness activities, and ensure users are prepared for operational readiness.
• The Testing Analyst will be responsible for developing and executing testing activities, validating business and technical requirements, supporting defect resolution, and creating training and readiness materials that enable successful user adoption. The resource will also identify opportunities to leverage approved AI-enabled tools to improve testing efficiency, documentation quality, training development, knowledge management, and readiness activities while maintaining appropriate human oversight and quality assurance. The resource will support the development and validation of training materials, user guides, job aids, FAQs, training scenarios, and knowledge transfer content, including AI-assisted content creation where appropriate. All AI-generated outputs must be reviewed and validated to ensure accuracy, completeness, accessibility, alignment to approved business processes, and compliance with Government of Alberta standards.
• The Testing Analyst will contribute to continuous improvement initiatives by assessing opportunities to use AI-assisted tools to support test case development, test coverage analysis, defect investigation, reporting, documentation, and training preparation. Work is deliverable-based and aligned with approved CLEO testing, training, business readiness, knowledge transfer, and deployment readiness artifacts.
• Services are performed within established Government of Alberta project management, testing, quality assurance, privacy, security, accessibility, and governance frameworks. The resource is responsible for planning, coordinating, and executing testing and readiness activities required to support successful CLEO implementation and user adoption. This includes supporting the responsible use of approved AI-enabled tools and ensuring all AI-assisted outputs are appropriately reviewed and validated before use.

The Testing Analyst is expected to promote continuous improvement and innovation by identifying opportunities to leverage approved AI capabilities to enhance testing effectiveness, training development, knowledge transfer, and operational readiness while ensuring compliance with Government of Alberta policies, governance requirements, privacy obligations, and responsible AI practices.

Mandatory Qualifications: (MUST have Minimum 6 years of all of the following)

• Bachelors Degree or equivalent experience in a related field, such as Information Technology or Business
• Experience coordinating testing activities with business users, business analysts, technical teams, project managers, security teams, and third-party vendors.
• Experience developing end-user training materials with one or more of the following: user guides, quick reference guides, job aids, process documentation, training presentations, and knowledge articles and validating against system functionality and business processes to ensure accuracy and usability
• Experience identifying, documenting, tracking, and validating defects through resolution, and maintaining test execution records, testing metrics, trackers, and status reporting for project stakeholders.
• Experience in software testing methodologies, User Acceptance Testing (UAT), and business process validation, including one or more of the following: developing and executing test cases, test scripts, test scenarios, and test plans based on business requirements and acceptance criteria.
• Experience supporting data validation, integration testing, end-to-end testing, and deployment readiness activities.
• Experience working in Agile or iterative delivery environments with sprint-based testing cycles.
• Active Certified ScrumMaster (CSM) Certification
• Agile certification
• Professional qualification in Test Management (e.g., ISTQB or QAI certification)
• Prosci change management certification or designation
• SAFe 6 practice consultant Certification
• Experience designing role-based training programs and learning plans.
• Experience developing and delivering training materials and enabling teams on data, analytics, and AI best practices, governance, and platform adoption. Experience leveraging AI-assisted tools to develop test cases, test scenarios, training guides, user documentation, job aids, FAQs, and knowledge articles. ( 1 year)
• Experience supporting, delivering, and/or facilitating end-user training sessions, workshops, demonstrations, or knowledge transfer activities in classroom, virtual, or hybrid settings.
• Experience supporting business readiness and/or deployment readiness, go-live activities, post-implementation stabilization, hypercare, and operational transition.
• Experience supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives ( 2 years)
• Experience working with ServiceNow applications, workflows, stories, and acceptance criteria.

Notes on Location:

• The role will be based remotely, however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink.
• The resource may be required to attend on-site meetings or work sessions in office on reasonable notice from the Province. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton and/or travel within Alberta will be at no cost to the Province.

• Estimated Start Date: OCT 2026
• Estimated End Date: AUG 2027
• Possible Extension: 12 months

• Rate Range: $73 - $83/hr
• Based on Experience and Competitiveness
• Contact [email protected] to apply.