Senior Technical Support Analyst

• Position Name – Sr. Technical Support Analyst
• Type of hiring – Subcon
• Location – Toronto, ON (Onsite)

Job Description

:

Seeking a Sr. Technical Support Analyst to support the Media IT application portfolio. Curious about media technology, exceptional technical expertise, driven and a quick learner, the successful candidate will have well-rounded experience supporting both custom developed and third-party platforms. The role is within a team responsible for the end-to-end delivery of new technologies or enhancements to existing. The portfolio includes Salesforce Sales Cloud, Marketing Cloud, GeoAnalytics, Informatica Intelligent Cloud System (iPaaS), AdSales order management and billing system

• s.
• Responsibilit
• iesSystem administration and maintena
• nceCustomer service excellence for service requests, issue and incident resolut
• ionManage through the testing and roll-out of configuration, application release cycle, enhancements and maintena
• nceEnsure the stability of operational systems as well as maintain data integr
• ityMonitor and evaluate system performance, and report on reliability metr
• icsAlert and incident management, triage and troubleshooting within agreed S
• LAsClear and concise communications on incident status and resolut
• ionDiligent tracking of incident root cause analysis, identify remediation steps and ensure thorough execut
• ionImprove on early detection of issues through automat
• ionOptimize the change and release management proces
• sesEnsure thorough documentation in the team knowledge b
• aseCollaborate with project management, infrastructure, security and architecture during design, development and deployment to ensure system reliability and performa
• ncePerform validation steps in support of infrastructure patching activit
• iesUndertake tech debt clean up activit
• iesRequired to participate in after hour on-call rotation with t

• eam
• Skills and Qualificat
• ions5+ Years of system administration and production support, preferably aligned with the above described application portfo
• lio.Experience with Salesforce and Informatica Intelligent Cloud Services (IICS) would be id
• eal.Bachelor of Computer Science, Engineering or related qualifica
• tionGood knowledge of industry standard architectural tools, processes and framew
• orksFamiliarity with ITIL best practices and service requirem
• entsWindows and Linu
• x OSOr
• acleSQL se
• rverFamiliarity with programming languages, preferably python, java or bash- scripting and automa
• tionSolid experience with application monito
• ringExperience with cloud operations would be an a
• ssetStrong written and verbal sk

ills