Senior Technical Business Analyst

• PEGA Technical BSA
• Hybrid - Rochester, NY

Roles and Responsibilities :

• • Has practical exposure to Pega PCS framework
• • Conduct stakeholder interviews, workshops, and DCO sessions
• • Conduct stakeholder interviews, workshops, and DCO sessions
• • Understand business processes, pain points, and objectives
• • Gather and document:
• o Business Requirements (BRD)
• o Functional Requirements (FRD)
• o Use cases & process flows
• • Perform gap analysis (current vs future state)
• • Convert requirements into:
• o User Stories & Acceptance Criteria
• o Case types, flows, stages, SLAs

Support:

• o SIT (System Integration Testing)
• o UAT (User Acceptance Testing)
• • Responsibilities include:
• o Defining acceptance criteria
• o Reviewing test cases
• o Validating solution against requirements
• o Ensuring BA sign-off before test execution
• • Act as single point between business stakeholders and IT team

Conduct:

• o Playback sessions
• o Demos
• o Requirement clarification calls
• • Manage expectations and drive approvals

Documentation & Deliverables:

Key deliverables:

• • BRD / FRD
• • User stories + acceptance criteria
• • Process maps / workflows
• • Data models / mappings
• • UI mockups / wireframes
• • Traceability matrix