Senior Technical Business Analyst (Capital Markets / Brokerage Systems)

Urgent Role | Immediate Hiring

• Role: Senior Technical Business Analyst (Capital Markets / Brokerage Systems)
• Location: Chicago, IL - Hybrid
• Duration: 12+ months contract
• Interviews: Video

JOB DESCRIPTION:

• Project Overview:
• To effectively support Unified Communications operations, this role must align with the working hours of key stakeholders and business partners. The majority of work requests, coordination, and verification of activities occurs during U.S. business hours. A U.S.-based resource ensures timely execution, real-time collaboration, and operational continuity without delays caused by time zone misalignment. ***’s Global Brokerage is looking for a Business Analyst to join its team. This individual as part of an Agile development team, will be responsible for business analysis, requirements, design of custom developed applications as well as vendor management assuring that all business and technical requirements are being met.

• Key Drivers
• •Alignment with Partner Working Hours
• o Most incoming work is generated by partners operating in U.S. time zones.
• o Real-time collaboration is required to clarify requirements, prioritize requests, and resolve questions.
• •Timely Execution and Responsiveness
• o Work must be performed when stakeholders are available to avoid delays.
• o Offshore resourcing would introduce lag due to limited overlap.
• •Immediate Feedback and Iteration
• o Many tasks require back-and-forth communication and rapid iteration within the same business day.
• o A U.S.-based resource ensures continuity and speed.
• •Verification and Validation Requirements
• o Work outputs must be validated and approved during U.S. business hours.
• o These activities cannot be effectively completed during APAC hours due to lack of stakeholder availability.

• Why this needs to be US-Based
• •Real-Time Collaboration: Enables direct engagement with U.S.-based partners without delays.
• •Reduced Turnaround Time: Eliminates overnight handoffs and rework cycles caused by time zone gaps.
• •Effective Quality Assurance: Ensures verification, testing, and approvals occur within the same business day.
• •Operational Efficiency: Supports consistent delivery aligned to when the business is actively operating.
• •Risk Mitigation: Avoids missed requirements, delays in validation, and extended issue resolution timelines due to limited overlap with offshore teams.

• Knowledge/Skills
• • Agile Methodology
• • Familiarity with financial market/instrument/Trade lifecycle
• • Knowledge of full software development lifecycle
• • Strong analytical and problem-solving skills
• • A positive goal orientated attitude with a focus on delivery
• • Knowledge of the following would present a significant asset:
• 1. Transaction processing, asset categories and related FIX messaging
• 2. Knowledge of the top Order Management Systems(Flextrade, Fidessa, etc.)
• 3. Brokerage Front and Back Office specific functionality and processes
• • Knowledge PCF is an added advantage
• • Knowledge of Python 2.7+, Oracle, SQL Server
• • JIRA for defect and backlog management.

Experience

• • Bachelor degree in Computer Science or a related discipline
• • Overall 10+ Years of Industry experience in IT.
• • Experience in agile development methodology.
• • Proven ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.

Tasks & Responsibilities:

• Act as the Primary Liaison Between Business Partners, Engineering Teams, Vendors and Project Managers
• Review Intake with Service Owner to Prep for Stakeholder Engagement
• Conduct Stakeholder Engagement & Interviews
• Document Business Functional & Data Requirements
• Validate Business Functional and Data Requirements Output with Service Owner
• Validate Business Functional and Data Requirements Output with Stakeholder
• Translate Requirements into Use Cases, System Diagrams, Impact and Gap Analysis
• Establish Financial Planning, Cost Model & Quotes
• Identify External Dependencies & Cross Functional Team Dependencies
• Coordinate With External Dependencies & Cross Functional Teams
• Create Test Plan, Communication and Coordinate Internal/BU Testing
• Establish Training Material & Presentations
• Finalize Operational & Procedural Documentation
• Control Standards & Governance
• Communicate the Day 2 Support Model
• Define Personas of All Partners Consuming Services

• ADO Delivery & Agile Support
• Support Sprint Planning & Backlog Creation in ADO
• Create All Intake Initiatives (i.e., Service Now Tickets)
• Maintain Backlog for New Requests
• Bi-Weekly Sprint Readiness
• Refine User Stories & Acceptance Criteria for Service Owner
• Update ADO Boards & Documentation
• Partner with Product Owners & Technical Leads to Ensure Requirements are Delivery Ready

• Operational Governance
• Maintain IT Service Management Artifacts
• Knowledge Articles
• On-Call Schedule
• Escalation Procedures
• Track Governance Tasks
• DR Planning, VULs, VITs, CTRs, EOL, etc. (Label with Category Tags)
• Review Service Now Queues Daily & Review Unassigned Tickets
• Create & Maintain Training Material
• Identify Process Gaps & Improvement Opportunities
• Update Documentation with Processes, Procedures, Support Audits & Compliancy
• SDAM Document Creation and Management
• Maintain Various Trackers

• Metrics & Reporting
• Prepare Weekly Summaries Of BAU Incident and Project Activity for Leadership
• Collect & Consolidate Team Status Updates
• Assist in Service Area QBR
• Product Service Performance & Trending Reports
• Establish Key Dashboards
• Report SLAs and Key Metrics to Senior Service Delivery Manager

• Financial Documentation
• Track Invoices & Vendor Spend for Capital & Expenses
• Validate Vendor Charges Against Charges & Usage
• Identify Discrepancy Service Charges for Dispute
• Support Budget Monitoring, Forecast & Variance Analysis
• Maintain a Cost Savings & Expense Reduction Spreadsheet (by Service)

• Confluence & Product Team Portal
• Build Out Dept. Site for All Documentation and Articles
• Product Team Portal Engagement
• Unified Communications Refresh and Content Revisions
• Traffic For Our Services
• Confluence vs. Product Portal

• Current Team Project Activities
• EMEA DC – Closure and System Relocations
• •FacSys - Cloud Preparation
• •Cisco Calling
• •Cisco Contact Center
• •Contact Center Migration and EOS Version Update for UK Data Center Exit
• •Verint EMEA relocation

• Verint Cloud Archive
• eCas Reporting Replacement
• E911 Audit, Design, and Remediation
• Cisco Contact Enhancements and Production Resolution
• 2026 Lifecycle Hardware - Phase 2 for 4000 Series Gateways, VG310 analog gateways
• 2026 Lifecycle Hardware - Cisco 7900 Series Phones (EOL)
• Voice Biometrics enhancements
• SPAM Name Branding Solution

Additional Duties:

• • Communicate status (written and verbal) to relevant stake holder as required.
• • Bachelor degree in Computer Science or a related discipline and at least six, typically eight or more years related experience as a project team member of which at least two years have been in a leadership
• position, or an equivalent combination of education and work experience
• • Proven know-how and in-depth experience in Brokerage/Trading Front and Back Office Fundamentals.
• • Excellent communication, interpersonal and organizational skills are required
• • Ability to work in a team as well as independently.
• • Willingness to learn in a fast-paced environment
• • Technical skills focusing on SQL queries, XML, FIX and SWIFT message parsing, Agile, JIRA
• • Serve as the primary liaison between the business, its technology vendors, and the development team
• • Evaluate opportunities to implement technological enhancements to improve the efficiency of the business
• • Develop recommendations for vended versus in-house developed solutions
• • Provide guidance on technological solutions for new product offerings
• • Interface with technology development teams both onshore and offshore to design solutions to meet
• • the needs of the business
• • Advocate for business support as new technological solutions are being developed
• • Troubleshoot support issues with vendors and the in-house support team as needed
• • Complete the necessary risk management oversight of all vended applications.