Senior Technical Business Analyst

This Business Analyst - Technical & AI role is a senior consulting position focused on leading enterprise analysis efforts, integrating AI into business workflows, and driving solution quality across USPS systems. You’ll work closely with stakeholders, developers, and product teams to translate complex business needs into scalable, AI-enhanced technical solutions. This is a high-impact opportunity to contribute to a long-term USPS program where your leadership and innovation will directly influence national operations.

• Key Responsibilities
• Lead requirements gathering and analysis for USPS enterprise systems, including APIs, pricing workflows, compliance platforms, and customer-facing applications.
• Translate strategic stakeholder needs into comprehensive deliverables such as user stories, workflows, data models, and technical specifications.
• Apply AI tools and modeling techniques to automate documentation, validate requirements, and prototype intelligent workflows.
• Guide stakeholders through AI-enhanced simulations and visualizations to accelerate alignment and reduce rework.
• Architect and validate complex data flows and integration points across systems, ensuring alignment with business and technical goals.
• Collaborate with developers, architects, testers, and product owners to ensure seamless execution of requirements and solution delivery.
• Produce high-quality documentation including requirements matrices, test plans, training materials, and technical guides.
• Facilitate stakeholder workshops and meetings to resolve competing priorities and drive consensus.
• Support Agile, Waterfall, and hybrid methodologies, adapting deliverables to project needs.
• Lead QA and UAT efforts, ensuring solutions meet business goals and technical standards.
• Mentor junior analysts and contribute to process improvement and knowledge-sharing initiatives.

Qualifications

• Required
• U.S. Citizenship or Green Card; able to obtain Public Trust clearance.
• 7-9 years of experience in business, technical, or systems analysis, including leadership of complex projects.
• Bachelor’s degree in Computer Science, Business Administration, Engineering, Economics, MIS, or related field.
• Strong written and verbal communication skills; ability to engage with technical and business stakeholders.
• Proven ability to design and deliver technical solutions for complex business challenges.
• Proficiency with XML, JSON, SQL, and relational databases.
• Experience integrating AI/ML tools into business analysis workflows (e.g., Python, Azure AI, TensorFlow, or similar).
• Familiarity with Jira, Confluence, and enterprise documentation tools.
• Proficiency with Microsoft Excel (pivot tables), PowerPoint, Visio/Lucid, and SQL.

Preferred

• Experience supporting USPS programs or large-scale mailing operations.
• Familiarity with COTS mailing software, Salesforce, or enterprise API environments.
• Experience designing architecture artifacts such as ERDs, flowcharts, and technical user stories.
• Prior consulting or professional services experience.