Senior System Analyst

• Key Responsibilities
• Support the applications and technology used throughout manufacturing operations.
• Partner with production, quality, warehouse, supply chain, and other business groups to understand system needs and resolve issues.
• Analyze business processes and identify opportunities to improve system functionality, reliability, and efficiency.
• Gather, document, and translate business requirements into functional and technical solutions.
• Troubleshoot application issues and coordinate resolution with internal IT teams and external vendors.
• Manage relationships with third-party application and technology providers, including service-level expectations.
• Participate in system enhancements, upgrades, integrations, and other technology projects.
• Help evaluate existing applications and determine opportunities for system consolidation, optimization, or replacement.
• Support software development and implementation activities using established SDLC practices, including Agile and Waterfall methodologies.
• Maintain appropriate documentation and change controls for systems operating in a regulated manufacturing environment.
• Support validation, compliance, and data integrity activities associated with business-critical applications.
• Balance multiple projects, system issues, and operational priorities while maintaining strong communication with stakeholders.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred; equivalent professional experience will be considered.
• 5+ years of experience supporting business applications, manufacturing systems, ERP platforms, or related IT systems.
• Experience working directly with manufacturing or production operations.
• Experience with an ERP or manufacturing management system; Infor XA/MAPICS is strongly preferred.
• Experience with IBM i/AS400, RPG, RPGLE, SQL, or similar technologies is highly desirable.
• Understanding of GMP, GxP, FDA, validation, or other regulated-industry requirements.
• Strong analytical and troubleshooting abilities with the ability to investigate complex system issues.
• Ability to gather requirements and communicate effectively with both technical and non-technical stakeholders.
• Experience working with third-party software vendors or application support providers.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.