Senior ServiceNow APM / CMDB Analyst

Primary Talent Partners has a new contract opening for a Senior ServiceNow APM / CMDB Analyst to join a gas and electric company in Columbus, OH. This is a 5-month contract to start with the potential for extensions.

Pay: $60.00 - $70.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Description:

The Senior ServiceNow APM / CMDB Analyst is responsible for supporting the design, implementation, and continuous improvement of Application Portfolio Management (APM) capabilities within the ServiceNow platform. This role plays a critical part in advancing company’s enterprise CMDB strategy by establishing a trusted, accurate, and complete system of record for application and service data.

This position partners with the CMDB Practice Owner, Enterprise Architecture, Cybersecurity, and Business stakeholders to enable data-driven decision-making for application lifecycle management, risk reduction, and technology investment alignment. The analyst will drive standardization, governance, and reporting to ensure application data supports operational excellence and strategic planning.

Key Responsibilities:

• APM & CMDB Strategy Execution
• Partner with the CMDB Practice Owner to develop and execute a multi-year CMDB and APM transformation roadmap
• Support the establishment of a centralized application portfolio aligned to enterprise data standards and CSDM frameworks
• Drive adoption of APM capabilities across IT and business domains
• Application Portfolio Management
• Develop and maintain a comprehensive inventory of business applications within ServiceNow APM
• Define and operationalize application lifecycle processes, including onboarding, maintenance, rationalization, and retirement
• Enable decision-making for application investment, sustainment, modernization, or decommissioning
• Data Governance & Quality Management
• Establish and enforce standards for application and CMDB data quality, completeness, and integrity
• Perform ongoing data validation, certification, and reconciliation activities
• Identify and remediate data quality issues, including duplicate or incomplete records
• ServiceNow Configuration & Data Model Management
• Design, configure, and maintain APM and CMDB data models, relationships, and workflows
• Ensure alignment with enterprise architecture standards and integration patterns
• Support integrations and automated data ingestion across systems
• Security, Risk, and Data Classification
• Implement and maintain appropriate access controls for application and CMDB data
• Support application classification efforts, including criticality, risk, and data sensitivity
• Ensure alignment with cybersecurity, audit, and compliance requirements
• Stakeholder Engagement & Communication
• Partner with application owners, IT teams, and business stakeholders to maintain accurate portfolio data
• Translate technical concepts into business-friendly insights and recommendations
• Support governance forums (e.g., PMRB, architecture review boards) with reporting and analysis
• Performance Measurement & Reporting
• Define and monitor KPIs for application portfolio health, data quality, and business value
• Develop dashboards and reports providing visibility into application cost, risk, and performance
• Support leadership reporting and strategic planning activities
• Continuous Improvement
• Identify opportunities to improve APM processes, automation, and reporting capabilities
• Drive enhancements that support application rationalization, cost optimization, and risk mitigation
• Stay current on ServiceNow platform capabilities and industry best practices

Preferred Qualifications:

• Hands-on experience with ServiceNow Application Portfolio Management (APM) module
• Understanding of CMDB, CSDM, ITOM, and Enterprise Architecture frameworks
• Experience with application lifecycle management and portfolio rationalization
• Familiarity with integrations, APIs, and data automation within ServiceNow
• Experience supporting governance forums and compliance/audit activities

Key Competencies:

• Customer Focus: Understands user needs and delivers value-driven solutions
• Data & Process Discipline: Ensures accuracy, governance, and standardization
• Collaboration: Works effectively across IT, Cybersecurity, and Business teams
• Analytical Thinking: Leverages data to drive decisions and continuous improvement
• Communication: Tailors messaging to executives, technical teams, and stakeholders

Business Impact:

• Establishes a single source of truth for application data across the enterprise
• Enables cost optimization, risk reduction, and improved investment decisions
• Enhances governance, audit readiness, and operational transparency
• Supports strategic initiatives including CMDB modernization and cybersecurity transformation

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [email protected]

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