Senior Product Analyst, Emerging Payment Products

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2025 alone, our systems cleared approximately $103 trillion or $411.9 billion every business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

| Who we are

We Are a Public Purpose, Non-profit Organization Situated At The Center Of Canada’s Payment Ecosystem. We Own And Operate Payment Systems That Process Hundreds Of Billions Of Dollars’ Worth Of Payment Transactions Every Business Day. We Convene Ecosystem Participants To Discuss Their Multiple And Diverse Interests And Ideas And To Navigate Industry-level Challenges. We Adhere To a Set Of Values That Are Our North Star

Inspire trust, build community and enable change.

Payments Canada — where our country connects

| Our culture

With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!

You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose!

| What we are looking for

Reporting to the Manager, Emerging Payment Products, the Senior Product Analyst is a key functional expert responsible for the detailed, hands-on execution and advancement of product initiatives within the Emerging Payment Products portfolio. Operating within a collaborative structure, this position has a dual focus: providing deep business analysis that the product strategy and stakeholder requirements translate into concrete production-ready deliverables Canada’s Real-time Rail (RTR), while actively driving product management and operational readiness. This position requires a high degree of self-direction, analytical rigor and the ability to independently manage timelines to secure successful outcomes.

Duties and Responsibilities of the Senior Product Analyst, Emerging Payment Product will include but is not limited to:

Product Development and Business Analysis

• Translate complex product strategy requirements into granular functional specifications, user story maps and detailed journey flows.
• Collaborate with UX/UI designers and front-end engineering to refine page layouts, interaction models and screen flows to ensure an intuitive and efficient user experience.
• Maintain and manage the product backlog within Jira and Confluence, ensuring user stories are clearly defined, prioritized and estimated.
• Support testing validation and requirements walk-throughs to ensure the technical build conforms to the business requirements.

Data Analysis & Reporting

• Support quantitative and qualitative data analysis produce meaningful insights.
• Track, and monitor Key Performance Indicators (KPIs), Key Risk Indicators (KRIs) and performance dashboards.
• Develop high-quality briefing notes, visual reports and executive presentations to translate complex technical/business data into clear recommendations for senior leadership.

Product Strategy Support

• Support the pre-discovery and discovery phases of the product lifecycle. This includes conducting market research, gathering internal, member, regulatory and stakeholder insights to identify pain points and developing compelling business cases.
• Conduct structured market research, regulatory analysis and pain-point mapping to formulate roadmaps.
• Provide first-level analytical input into the product vision and the strategic evolution of the real-time payment ecosystem.

Relationship Management

• Build and maintain relationships with key stakeholders across the organization to achieve successful outcomes throughout the product lifecycle.
• Establish and maintain relationships with external stakeholders, including members, regulators, and providers. Engage independently and at times with senior representatives, with both working-level and executive internal/external stakeholders.

Product Operations

• Serve as a single point of contact internally for onboarding.
• Maintain, update and manage the release of key Go-to-Market (GTM) documents, including playbooks, user guides and supporting training materials.
• Assist with establishing product management discipline by drafting appropriate processes, procedures and workflows.
• Coordinate stakeholder meetings, including senior management and executive sessions (schedule management, agenda planning, material preparation, minute taking and distribution). Assure structured and traceable document management, including providing file structure, tagging all externally shared documents and managing/storing documents on the shared drive.

Technical Competencies

• Experience in using various product management and delivery tooling.
• Excellent presentation development skills.
• Ability to develop user journey flows and write comprehensive descriptions of requirements.
• Business acumen related to the Financial Services and payments industry Knowledge of the Canadian Payments Industry in particular the Canadian Payments Clearing and Settlement Systems.
• Understanding of risk in payments, data analytics and other payment-related issues.
• Critical reasoning and analytical thinking.
• Ability to perform research.
• Ability to write in a clear and concise fashion.
• Ability to create impactful presentations.
• Sound time management and organizational skills.
• Strong business acumen related to the Financial Services and payments industry.
• Demonstrated interpersonal, listening and influencing skills, with the ability to maintain strong relationships

Personal Competencies

• Enjoy managing, organizing, transforming and sharing information.
• Strongly values learning and continuous development/improvement.
• Demonstrated commitment to quality and attention to detail.
• Detail-oriented focus with the ability to multitask under tight deadlines.
• The ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Strong problem-solving skills.
• Sound judgement.
• Critical reasoning and analytical thinking; embrace complexity, think creatively and understand multiple aspects and impacts of policy.
• High degree of self-direction and familiarity with management and committee processes, the organization’s strategic focus and with the mandates of the various business partners/departments.
• Excellent verbal and written communication skills and experience in presenting across all levels of organizations.
• Build effective and productive working relationships across internal and external stakeholders

| What you need to be successful

• Undergraduate degree in Business, Economics or related discipline;
• Minimum five (5) to seven (7) years of work experience in business analysis, product management, or project management preferably in the financial services environment. Payment knowledge is a significant asset.
• Demonstrated, hands-on experience working within or adjacent to the payment’s ecosystem. Knowledge of real-time payments, clearing systems and ISO 20022 message standards is highly valued.
• Proven expertise in business requirements development, user journey modeling, and translation of complex business rules into technical specifications.
• Strong analytical skills with the ability to assimilate a wide range of qualitative and quantitative data, rapidly assess complex situations and structure solutions for novel matters.
• Excellent verbal and written communication skills and proven experience presenting effectively across all levels of an organization.
• Strong relationship-building capability, showing high empathy and professionalism when dealing with internal partners and external members, regulators and vendors.
• Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment and education checks.

| Salary range

Our target starting rate for this role is $100,300 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below.

Please submit your application by September 15, 2026.

| What's in it for you?

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up (if eligible)
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

| Our Commitment to Fair Hiring

At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.

It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.

| Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing [email protected].

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.