Senior Manager, Customer Insights and Analytics

Job Summary

Leads customer insights and analytics initiatives, with a specialized focus on digital customer behavior and eCommerce. Leverages advanced analytic techniques and a broad toolkit to translate complex data into clear, actionable insights that elevate the customer experience and drive measurable outcomes across both retail and pharmacy. Leads and develops a high-performing analytics team while partnering closely with cross-functional stakeholders to operationalize recommendations, optimize performance, and quantify business impact.

This role is based in our Deerfield, IL office and is on‑site four days a week.

Job Responsibilities

• Accountable for the management of the daily operational activities that develop and implement multiple components / processes for a specified section of work or a major section of work within Customer Loyalty & Insights, such as Vendor Collaboration, Pricing & Promotions, Insights or Consumer Research. Leads the development of strategic recommendations to support stakeholder expectations for assigned area.
• Develops strategies for area of specified responsibility and works cross-functionally to create actionable goals to be implementing accordingly for expected/anticipated results. Performs as subject matter advisor to functional area and may become actively involved, as required, to meet schedules and resolve problems highly complex in nature. Advises and makes actionable recommendations to stakeholders on strategic initiatives related to area of expertise.
• Helps to define and translate business goals into viable short and long-range plans with actionable goals.
• Develops protocols to support improved or recommended processes. Oversees team(s) assigned to projects and may manage implementations.
• Collaborates cross-functionally and shares information necessary to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes.
• Oversees the development of technical/business approaches and new or enhanced technical tools.
• Makes recommendations for specified area of responsibility regarding the operating plans of the functional unit, then, based on prevailing conditions may realign the daily operations of assigned functional area.
• May develop budget for functional area. Accountable for area budget and delivering against business goals/objectives.
• Reviews reports and metrics and identifies opportunities to grow and optimize consumer awareness, market share and/or specified initiatives. Reviews and analyzes the competitive marketplace for patterns and trends and may make recommendations/adjustments to operational activities based upon identified information.
• Manages managers, supervisors and individual contributors. Allocates available resources to meet operating objectives. Ensures the ongoing training and development of direct reports. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor's degree and at least 4 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, consumer research, insights, vendor collaboration, inventory, category management and/or business analysis. OR High School/GED and at least 7 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, consumer research, insights, vendor collaboration, inventory, category management and/or business analysis
• Experience establishing & maintaining relationships with individuals at all levels of the organization, including the executive level.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience leading cross-functional teams.
• Experience influencing stakeholders within an organization.
• At least 2 years of experience contributing to financial decisions in the workplace
• At least 2 years of direct leadership, indirect leadership or cross-functional team leadership.
• Willing to travel up to 15% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Master's Degree OR MBA
• Experience with syndicated data platforms such as Circana, Nielsen, Numerator
• Experience with Adobe Analytics or similar software

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $115400 - $196200 / Salaried