Senior Help Desk Analyst

About the job

• Senior Help Desk Analyst
• Contract-to-Hire Opportunity

We’re looking for a Senior Help Desk Analyst to join a Managed Services team and provide advanced technical support across multiple client environments. This person will serve as the highest escalation point for Level I and Level II technicians, resolve complex server and network issues, and help maintain reliable client infrastructure.

What You’ll Be Doing:

• • Serve as the final escalation point for unresolved Level I and Level II issues
• • Troubleshoot complex problems involving Windows servers, networks, firewalls, security, and infrastructure
• • Administer Windows Server, Active Directory, Microsoft 365, Exchange, and Google Workspace
• • Configure and support firewalls, switches, wireless networks, routing, and VPNs
• • Support backup, disaster recovery, storage, VoIP, and internet connectivity solutions
• • Lead or assist with infrastructure upgrades, migrations, deployments, and remediation projects
• • Provide advanced remote and onsite support at client locations
• • Document troubleshooting, root cause, resolutions, and work performed within the ticketing system
• • Mentor junior technicians and help improve technical processes and service delivery
• • Participate in an after-hours and weekend on-call rotation

What We’re Looking For:

• • 5+ consecutive years of hands-on technical support or systems administration experience
• • Experience supporting multiple client environments, preferably within an MSP
• • Experience providing Level III escalation support and mentoring technical staff
• • Strong Windows Server and Active Directory administration experience
• • Hands-on experience with network troubleshooting, firewalls, switches, wireless systems, and VPNs
• • Experience with Microsoft 365, Exchange, backup, and disaster recovery technologies
• • Strong troubleshooting, documentation, and client communication skills
• • Ability to work independently and make sound technical decisions
• • Valid driver’s license and reliable transportation for client-site visits
• • Availability for occasional after-hours and weekend work
• If you have a strong infrastructure background, enjoy solving complex technical problems, and are comfortable supporting multiple client environments,

I’d love to hear from you!