- Position Description
- Serves as the technical expert in Platform Operations Engineering and provides daily authoritative advice in support of the engineering design process.
- Works with peers to analyze performance of components and systems to troubleshoot, evaluate performance, and determine capacity. Uses root cause analysis, corrective actions, tactical planning and strategic planning to lead and own areas including correcting problems, improving response times/methods and lead long term investment plans required to provide sufficient support for IT services to the business.
- Acts as coordinator to ensure that infrastructure stays in compliance with configurations, patches and approved designs. Active participant, leader and owner in the change management process to properly execute change with minimum impact to the services provided. Actively engaged in improving and automating change processes.
- Provide Tier 3 expert support to IT peers as needed to properly support the IT infrastructure on a 24x7 basis including on-call duties, shift work, and emergency support, vendor coordination and business coordination. Requirements include travel to various locations away from the primary work site.
- Expert resource for a broad subject area of technology. Ability to mentor A and B levels on complex issues impacting the infrastructure and business processes.
- Expert knowledge of middleware platforms such as but not limited to:
- Web Application Servers: IIS, WebSphere, WebLogic, Tomcat, Apache
- Business Intelligence: Cognos, Tableau, OBIEE
- Integration: TIBCO, SSAS, SSRS, SSIS, Informatica
- Mobile Computing Platforms: Including SOA and security confirmation and management of those platforms
- Cloud Hosting Solutions: VMware, Amazon Web Services, Microsoft Azure
- In-depth knowledge and understanding of a broad range of management, compute and networking technologies. Advanced knowledge of Windows, VMware and UNIX-based operating systems.
- Education
- A Bachelor's degree in Computer Science, Engineering, Business Administration or related field of study; or equivalent education, training & experience.
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