Senior Data Analyst / Production Support

Job Details:

• Lead and manage a team supporting business-critical applications and project deliverables.

• Work closely with **business users, development, QA, and support teams** on a daily basis to drive requirements and resolve issues.

• Use **SQL** and excel for data analysis, troubleshooting, reconciliation, and production issue investigation.

• Manage **production support**, including incidents, defects, data issues, root-cause analysis, and resolution.

• Support and analyze requirements related to **Salesforce applications, data, and integrations**.

• Serve as **Release Manager**, owning production changes and application enhancements end-to-end.

• Analyze business requests, translate them into clear requirements, and coordinate development, testing, approvals, and production implementation.

• Assess release dependencies and risks and ensure appropriate validation and rollback planning.

• Track requirements and production changes through **successful implementation and closure**.

• Provide clear status, risk, and escalation communication to business and technology stakeholders.

• Drive continuous improvements in application stability, support processes, and release execution.

**Required Skills**

• Strong hands-on **SQL, Excel and data analysis** experience.

• Strong **Production/Application Support** experience.

• Working knowledge of **Salesforce** and related data/integration concepts.

• Experience in **Release and Change Management**.

• Experience leading a **technical/analytical team** and driving deliverables.

• Strong understanding of **SDLC, production deployments, incident and change management**.

• Excellent **business stakeholder and cross-functional team management** skills.

• Strong analytical, troubleshooting, communication, and ownership capabilities.

• Ability to manage **multiple priorities and drive activities to closure independently**.