Senior Business Analyst – Workday Benefits Integration Support

We are seeking an experienced Senior Business Analyst to support the stabilization and troubleshooting of integrations between Workday and external benefits providers.

This is a hands-on role for someone who can trace issues across multiple systems, identify root causes, and drive integration problems through resolution.

Key Responsibilities

Troubleshoot Workday-to-benefits-provider integrations and exchanged data

Trace employee lifecycle, benefits, payroll, and retirement transactions end-to-end

Perform root-cause analysis across data, configuration, benefit plans, mappings, integration logic, timing, and provider processing

Review integration files, logs, reports, Workday transactions, and provider responses

Partner with Workday functional/technical teams, developers, benefits SMEs, and external providers

Document findings, business rules, data flows, and resolution recommendations

Validate fixes and confirm corrected transactions produce expected results

Develop and maintain end-to-end data flow diagrams

Required Experience

3+ years Business Analysis experience supporting HCM ERP implementations, stabilization, or complex integrations

3+ years Workday experience, particularly HCM, Benefits, Payroll, integrations, and employee lifecycle transactions

3+ years retirement/pension benefits administration experience, including eligibility rules, configuration, and contribution processing

3+ years supporting Workday or another large ERP during implementation, post-go-live stabilization, or production operations

Strong analytical, troubleshooting, communication, and stakeholder-management skills

Preferred

Experience with:

Benefits providers, retirement systems, pension administrators, insurance carriers, or payroll vendors

APIs, web services, middleware, XML/JSON, flat files, and data transformation

Complex Workday integrations and production support